UX​/UI Project Engineer

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area leads in ISR and aviation, providing integrated aircraft systems and end‑to‑end C4

ISR capabilities. You will join the SNC‑led SAOC team to modernize the next‑generation SAOC aircraft, which supports the U.S. Air Force and national leadership. As a Project Engineer II, you will manage project activities throughout the product lifecycle, from initial design concepts to final delivery.

• Develop and manage detailed project plans, release schedules, sprint backlogs, user support operations, and training delivery work streams, and CDRL deployment.
• Coordinate cross‑functional efforts across UX designers, front‑end developers, training specialists, and program stakeholders.
• Track delivery performance against baseline schedule and cost; report variances with corrective action plans.
• Manage backlog prioritization in alignment with customer requirements and program priorities.
• Provide technical oversight for the full UX/UI development lifecycle, including user research, wire framing, front‑end implementation, testing, and deployment.
• Lead UI design reviews, usability testing sessions, and prototype evaluations with customer and end‑user groups.
• Drive consistency and quality of the user interface across all program‑facing tools and dashboards.
• Oversee UI requirements definition, interface control documentation, and traceability from user needs to delivered features.
• Own the development and delivery of comprehensive user training programs covering all program‑facing tools, interfaces, and workflows.
• Lead creation of training materials including user guides, quick‑reference cards, video tutorials, and instructor‑led training curricula.
• Coordinate training delivery schedules with customer and program stakeholders; manage training records and completion tracking.
• Establish continuous training refresh processes to address software updates, new feature releases, and identified knowledge gaps.
• Gather post‑training feedback and use metrics to improve training effectiveness and user proficiency outcomes.
• Lead user‑support operations including help‑desk/ticket management, issue triage, resolution tracking, and user communication.
• Develop and maintain support runbooks, FAQs, and escalation procedures to enable efficient Tier‑1 and Tier‑2 support resolution.
• Monitor and report on support metrics (ticket volume, mean time to resolution, recurring issue trends) and drive systemic fixes for repeat issues.
• Manage the user feedback loop — capture enhancement requests, defect reports, and usability issues and route them into the development backlog.
• Ensure support SLAs are defined, tracked, and met; proactively address performance risks.
• Act as the principal interface between user‑facing operations and development, translating end‑user requirements and feedback into actionable items.
• Coordinate acceptance testing of new SAOC process releases with operational users before production deployment.
• Maintain clear documentation of interface agreements, data flows, and dependency relationships between UI/support systems and SAOC back‑end processes.
• Facilitate rapid communication between field users and the development team during critical issue resolution cycles.
• Serve as the primary technical point of contact for external customers on all UI, training, and user support matters.
• Capture and flow down customer interface requirements into UX/UI design decisions, training content, and support procedures.
• Present user‑experience maturity, support performance metrics, and training completion status at program reviews and customer meetings.
• Proactively engage customers to gather user satisfaction data and drive continuous improvement of the user experience.
• Identify UI defects, support bottlenecks, training gaps, and integration failures early; develop and implement resolution plans.
• Maintain the UI/Support Risk Register, document technical, operational, and schedule risks with mitigation plans.
• Implement contingency strategies for critical user‑impacting outages, training delivery failures, or Service Now integration disruptions.