Project Requirements Specialist

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Application Delivery & Strategy team at DISH requires a highly motivated Business Operations Analyst to drive agent application strategy. This role addresses the critical challenge of defining and managing end-to-end business requirements for the real-time software applications that customer support agents rely on to assist users. By bridging the gap between diverse business stakeholders and IT delivery teams, this position ensures that new strategic initiatives for TV and OnTech operations launch seamlessly.

Success in this role depends on streamlining complex workflows, resolving ambiguities in operational processes, and directly aligning front‑line agent tools with overall business growth.

• Define and manage end-to-end business requirements for customer‑facing agent applications to ensure accurate, high‑quality, and timely IT delivery.
• Collaborate with multiple business and IT stakeholders throughout the project lifecycle to align technical solutions with TV and OnTech business objectives.
• Research, analyze, and optimize existing user experience processes to proactively identify and implement system enhancement opportunities.
• Leverage AI‑driven productivity tools to accelerate requirement drafting, synthesize stakeholder feedback, and improve documentation efficiency.
• Achieve departmental OKRs by reducing requirement churn and improving post‑launch agent adoption metrics across high‑priority initiatives.

• Ability to question deeply personal and organizational frameworks of thought to formulate objective, logical, and evidence‑based conclusions.
• Strong skills in communicating constructively, collaborating across teams, and confidently challenging the status quo to advocate for optimal solutions.
• Excellent organization and time management capabilities to prioritize and navigate multiple high‑priority projects within ambiguous environments.
• Data interpretation and analytical skills to recognize weaknesses in arguments, identify system flaws, and improve end‑to‑end user experiences.
• AI Literacy and the ability to apply modern AI applications to enhance daily workflows, analyze operational data, and draft high‑quality documentation.
• Critical experience in managing project requirement life cycles, translating complex business processes into structured documentation, and supporting fast‑paced launch initiatives.

• Minimum Education: Bachelor’s Degree in Business, Information Technology, Project Management, or a related field (or equivalent professional experience).
• Minimum Experience: 4 years of experience in project management, business analysis, or business operations.
• Required Technical
  
  Skills:
  
  
  • Business requirements gathering and structured documentation design
  • Process mapping and end‑to‑end workflow analysis
  • Cross‑functional stakeholder coordination and project lifecycle management

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout…