Product Manager II

Company Summary

Echo Star builds solutions that help families and communities stay connected. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Department Summary

In Human Resources, we collaborate with the innovators who drive Echo Star's creative ambition. Our mission is to transform HR technology tools and create a world-class employee experience. This team is responsible for managing and optimizing our critical HR Applications, driving positive change for the company and our team members.

Job Duties and Responsibilities

As a Product Manager within the HR organization, you will serve as a key individual contributor responsible for the functional performance and delivery of various HR technology products. You will bridge the gap between HR business processes and technical execution, with a specific focus on optimizing core HR application modules-such as performance management systems, employee self-service portals, and digital document workflows-that integrate with our primary HRIS platforms like Workday/Oracle.

Key Responsibilities:

* Contribute to the development of the HR Technology roadmap by identifying functional gaps and recommending feature enhancements based on user feedback

* Ensure that all product activities and backlog items remain strictly aligned with the established long-term vision

* Work within a ticketing system to prioritize enhancement requests

* Translate user needs into clear technical specifications, such as defining workflow logic for a new leave-of-absence module or benefits enrollment screen

* Direct the functional configuration and feature-level delivery of assigned HR applications

* Partner with the PMO to ensure these functional milestones align with the overarching project schedule

* Act as a primary point of contact for HR stakeholders, gathering requirements for feature enhancements and managing their implementation

* Maintain a deep functional understanding of system configurations and integration points to ensure products meet business requirements

* Lead User Acceptance Testing (UAT) based on clear "Pass/Fail" criteria to ensure software releases match defined specifications

* Manage day-to-day interactions with technology vendors, including tracking support tickets and standard feature requests

* Monitor and report on product adoption metrics to track employee engagement with new features

* Successfully pivot between different HR applications as business needs shift, quickly gaining subject matter expertise in new tools

Skills, Experience and Requirements

Education and Experience:

* Bachelor's degree in Information Technology, Computer Science, Business Administration, Human Resources, or a related field

* Minimum of 2-4 years of experience in technical support, configuration, or a product-related role

* Experience with HCM platforms (e.g., Workday, SAP Success Factors) and managing digital HR workflows preferred

* Proven experience working in both Agile and Traditional (Waterfall) project environments

Skills and

Qualifications:

* Strong analytical and problem-solving skills with the ability to manage multiple technical issues simultaneously

* Excellent interpersonal skills, capable of explaining technical issues to non-technical stakeholders

* Proven ability to work independently and as part of a distributed team in a fast-paced, enterprise environment

* Understanding of data privacy regulations (e.g., GDPR, CCPA) regarding sensitive employee data

Visa sponsorship not available for this role

Salary Ranges

Compensation: $83,160.00/Year - $/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.