Junior Lab Engineer

About the Company

In the past, television and movies watched on phones or tablets were often delivered through Ateme’s solutions created by award‑winning engineering teams. Ateme (PARIS: ATEME) is a global leader in video delivery, partnering with top content and service providers, including streaming platforms like Netflix. Through R&D and innovation, it enables clients to deliver high‑quality video experiences on any device, boosting engagement and revenue.

Guided by a CSR policy, the company commits to make entertainment and video experience captivating, greener, accessible to everyone, and to promote employee well‑being and ethical business practices.

Ateme prioritises innovation, collaboration, empowerment, agility, and diverse contributions.

Join us and help shape the future of video delivery!

Mission: Support day‑to‑day lab operations related to equipment management, system integration, testing, troubleshooting, and operational support. Contribute directly to maintaining lab performance, supporting customer environments, and ensuring system reliability while collaborating closely with engineering, support, and pre‑sales teams.

• Provide office‑based technical support
• Track and follow up on customer incidents from submission through resolution
• Replicate, analyse, and manage lab tests to reproduce reported issues
• Validate patches, software updates, and hot fixes
• Manage and follow up on RMA (Return Material Authorization) processes
• Provide internal technical support to pre‑sales and system engineering teams
• Perform hands‑on lab activities, including moving and lifting equipment weighing up to 50 lb

• Support system integration and end‑to‑end testing
• Manage interoperability testing across platforms and environments
• Configure project and system settings
• Contribute to system documentation and technical reporting

• Manage the CRM (JIRA) database for incident tracking and knowledge base updates
• Create and maintain technical documentation and product notes
• Assist in migrating and maintaining customer system configurations
• Contribute to continuous improvement of lab and support processes

• Bachelor’s degree or technical diploma in Computer Science, Engineering, Information Technology, or a related field
• 1–3 years of experience in a technical support, lab engineering, systems integration, or similar technical environment
• Basic understanding of IP networking, Linux/Unix environments, and system troubleshooting
• Familiarity with video streaming, broadcast technologies, or cloud environments is a plus
• Experience with ticketing or CRM platforms such as JIRA is preferred
• Strong analytical and problem‑solving skills
• Excellent communication and organisational abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Comfortable working hands‑on with technical equipment and hardware

• Be part of an innovative culture
  Ateme encourages creativity, agility, and forward‑thinking ideas to shape the future of video streaming and media technology.
• Join a collaborative and people‑focused environment
  Teamwork, diversity, and mutual support foster a workplace where employees can learn, grow, and succeed together.
• Build meaningful impact on a global scale
  Work on solutions used by leading broadcasters, streaming platforms, and service providers worldwide while contributing directly to the company’s success.

• Compensation: $60,000–$70,000 per year + potential incentives
• Work Environment: Onsite presence required.
• Time Off: 15 days PTO, 9 paid holidays, 7 sick days + additional leave based on seniority
• Health & Financial: Medical, dental, vision, Life & AD&D, 401(k) with 4% match
• Monthly Allowance: Up to $70 for phone expenses
• Equipment: Receive up to $450 toward your own new device

Englewood, CO

Ateme SA and all its subsidiaries respect Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.