Hardware Technician

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.

• Perform quality assurance checks on inbound and outbound hardware to ensure accuracy and condition standards are met
• Inspect returned devices from store closures and restaurant closures for damage, completeness, and proper documentation
• Verify asset records in Service Now are accurate and updated at time of processing
• Flag discrepancies or damaged equipment to HAM Lead for disposition decisions
• Support device configuration activities including PIN pad setup and device staging as directed
• Assist with configuration verification prior to outbound shipment to ensure devices are ready for deployment

• Process end-of-life hardware for recycling in accordance with established EOL disposition procedures
• Prepare devices and peripherals for scheduled ERI recycling pickups on the established bi-weekly cadence
• Accurately document serialized EOL inventory using the depot recycling workbook and Service Now
• Support data sanitization procedures for data‑bearing devices prior to recycling or disposition
• Assist with physical organization and labeling of EOL inventory in designated depot space
• Contribute to stockroom organization and inventory separation to maintain operational workspace standards

• Support inbound receiving, logging, and staging of hardware returns from stores and corporate locations
• Assist with outbound fulfillment packaging and shipping preparation as needed
• Participate in daily standup and contribute to team communication around workload and priorities
• Follow all standard work documentation and depot safety procedures
• Support inventory audit activities as operational bandwidth allows
• Adapt to shifting priorities during peak NSO season and high-volume return period

• High school diploma or equivalent
• Comfortable working with hardware devices including POS terminals, PIN pads, monitors, and peripherals
• Strong attention to detail and commitment to accuracy in asset documentation
• Ability to work independently and manage a backlog of tasks effectively
• Clear and professional communication with team members and leadership
• Comfortable working in a depot or warehouse environment with physical activity including lifting up to 40 lbs
• Reliable, punctual, and consistent presence required — this is a fully onsite role

• Prior experience in IT asset management, hardware processing, or depot operations
• Familiarity with Service Now or similar ITSM/asset tracking platforms
• Experience with device configuration or staging (POS, PIN pads, mobile devices)
• Understanding of EOL hardware disposition and data sanitization practices
• Ability to work with serialized inventory and maintain accurate documentation

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.