IT Support Technician II
Job in
Englewood, Arapahoe County, Colorado, 80151, USA
Listed on 2026-06-18
Listing for:
SmarTek21
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Computer Repair / Support
Job Description & How to Apply Below
Overview
As an IT Support Technician II, you will provide computer, hardware, and software support to employees, with specific focus on the executive team. You will deliver white glove service, troubleshooting hardware and software, servicing, installing, and repairing computers and associated peripherals. You will also support conference rooms and executive level meetings. You will investigate information, network, and communications needs of employees and make recommendations regarding software and hardware purchases to meet those needs.
Responsibilities- Provide computer, hardware, and software support to employees with emphasis on executive team.
- Deliver white glove service and troubleshoot hardware and software.
- Service, install, and repair computers and associated peripherals.
- Support conference rooms and executive level meetings.
- Investigate information, network, and communications needs and make recommendations for software and hardware purchases to meet those needs.
- Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motions. Visual acuity for close and distant vision, depth perception, and color differentiation. Hearing ability to discern tones and volumes.
- Occasionally lifting or carrying up to 50 lbs.
- Working conditions:
Rarely exposed to outdoor elements, fumes or hazardous chemicals, and loud noises.
- Customer/Solution ownership
- Executive support
- White glove service
- Team collaboration
- Knowledge sharing
- Written communication
- Verbal communication
- CUSTOMER CARE PHILOSOPHY
- Understanding user and business needs
- Technical solution translation
- Knowledge of IT technical standards
- Computer troubleshooting
- Printer troubleshooting
- Network technology troubleshooting
- Driver troubleshooting
- Software troubleshooting
- AI technologies troubleshooting
- Peripheral troubleshooting
- Comprehensive troubleshooting of hardware
- Comprehensive troubleshooting of software
- Associate's Degree in a related field of study with 2 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
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