Technical Product Support Analyst; Associate, or Expereinced

Technical Product Support Analyst

Boeing Digital Services is seeking a Technical Product Support Analyst (Associate or Experienced) for 24x7x365 technical customer support covering Boeing’s current and next generation Software as a Service (SaaS) platforms, licensed software products, and Identity and Access Management services across large‑scale hybrid cloud environments. Services include e‑Commerce, traditional web applications, and native mobile application delivery channels based out of Seattle, WA or Englewood, CO.

• Provide responsive 24x7x365 world‑class technical customer service and support for service requests, phone calls, and email inquiries.
• Utilize and maintain knowledge, troubleshooting guides, and self‑help resources for internal team and external customer usage.
• Contribute to continuous improvement, problem management, root‑cause and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
• Draft and publish global communications for unplanned events.
• Continuously learn by staying up to date with new software/hardware products, features, and IT support methods.
• Serve as a resource and partner with cross‑functional and matrix organization team members in delivering superior customer service and support.

• 1 or more years of experience and competency in troubleshooting, analysis, and problem‑solving strategies for client inquiries.
• Effective written and speaking skills in English (primary or secondary language).
• Willingness to work in a 24x7x365 technical customer support environment.

• 3 or more years of related work experience or an equivalent combination of education and experience.
• Associate’s degree or higher in IT support or related background across one or more software systems development/sustaining disciplines.
• Project management tools and practices knowledge, including project and software implementation.
• Knowledge and/or experience within the aviation industry.
• Knowledge of aviation training practices and protocols.

Pay ranges:
Associate level — $83,300 – $112,700;
Experienced level — $102,850 – $139,150. Total rewards include competitive base pay, variable compensation, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time off. Eligibility may vary by location, hire date, and collective bargaining agreements.

Variable shift position; shift slotting determined by business and customer needs.

Successful candidates must satisfy Boeing’s Conflict of Interest (COI) assessment process and meet U.S. export control compliance requirements as a U.S. Person. This position does not require a security clearance, visa sponsorship, or a safety‑sensitive designation.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law.