Technical Business Analyst

Job Description

Our client is a Fortune 100 telecommunications company, and their Data Insights organization is looking for analytical, innovative, and creative data engineers to join their team responsible for deriving analytics from their video streaming applications and devices.

This role combines the responsibilities of a Business and Data Analyst employing YAML code development skills. The Technical BA will play a central part in analyzing business requirements, defining analytics for new product features and acceptance criteria, managing project delivery, leveraging data insights, and validating solutions.

On a day-to-day basis, candidates will:

• Leverage both qualitative and quantitative data to get a complete picture of the customer experience.
• Utilize Jira to write complex user stories that capture the needs of our customers to drive in-depth video-product usage analytics.
• Translate user data into actionable insights that create value.
• Work closely with cross-functional teams to define metrics, track progress, and ensure our products meet the evolving needs of the user base.
• Oversee test analytics to track testing trends, monitor error rates, and ensure high-quality product implementations.
• Work closely with the development and QA teams and develop comprehensive test plans, document test cases and results, and partner to troubleshoot issues.

Business Analysis (40%)

• Elicit, analyze, and document comprehensive business and user requirements
• Develop detailed process flows, use cases, and other analytical artifacts to support solution design
• Utilize project management software like Jira to write complex user stories that capture the needs of our product's feature set
• Work closely with cross-functional teams to define acceptance criteria, acceptance tests, and analytics requirements for each user story
• Serve as the primary product owner, managing the analytics SDK's backlog and represent the requirements for all new capabilities
• Work closely with the development team to prioritize features, refine requirements, and ensure end-to-end delivery

Data Analysis (30%)

• Collect, analyze, and interpret complex data sets from various sources, including video-product usage analytics
• Leverage data insights to inform business decisions and drive product enhancements
• Design and implement reporting dashboards and utilize analytics tools to uncover new insights

Testing & Validation (30%)

• Develop and execute comprehensive test plans to validate functionality and quality
• Utilize test analytics to track trends, monitor errors, and ensure high-quality releases
• Partner with developers to troubleshoot issues and drive continuous improvement

The pay range for this role is $50-$55/hour, depending on years and level of experience.

• 1-3+ years of professional experience as a software or data engineer
• Proficient with:
• YAML
• SQL
• APIs
• Excellent communication skills–desire to be in a Product Owner/Business Analyst role
• Previous cable/telecom background

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to