Corporate IT Systems Specialist

Corporate IT Systems Specialist The Corporate IT Support Specialist delivers high-quality technical support and operational excellence for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote employees, and field-based users. This role is responsible for providing responsive end-user support, maintaining technology standards, managing IT assets, and ensuring a reliable and professional support experience across the organization.

This position is ideal for a highly motivated, self-directed individual who takes ownership of problems, thrives in a fast-paced environment, and continuously develops new technical and operational skills. The successful candidate demonstrates professionalism, sound judgment, strong follow-through, and the ability to independently manage day-to-day support responsibilities with minimal supervision. The ideal candidate is resourceful, dependable, and motivated to continuously improve both technical knowledge and support processes.

Essential Functions of the Job Provide technical support to RSC Team Members, remote users, and field personnel across Windows PCs, Macs, mobile devices, Teams Rooms, printers/copiers, and related technologies. Independently diagnose, troubleshoot, and resolve technical issues while maintaining a high level of professionalism and customer service. Take ownership of issues through completion and proactively identify recurring problems or opportunities for operational improvement.

60%
Configure, image, deploy, and reimage laptops and Macs to support onboarding, refreshes, and asset lifecycle management. Maintain IT equipment inventory and storage organization. Coordinate ordering, shipping, receiving, and tracking of IT assets. Follow up with locations and users to ensure timely return of equipment and assist with asset recovery processes. Ensure compliance with asset lifecycle and inventory management standards. 15%
Configure, image, deploy, and reimage laptops and Macs to support onboarding, refreshes, and asset lifecycle management. Maintain IT equipment inventory and storage organization. Coordinate ordering, shipping, receiving, and tracking of IT assets. Follow up with locations and users to ensure timely return of equipment and assist with asset recovery processes. Ensure compliance with asset lifecycle and inventory management standards. 15%
Support additional IT initiatives, operational projects, after-hours support activities, and other related duties as assigned. 10%
Qualifications and Competencies High school diploma or GED required2+ years of experience in an IT support, desktop support, or corporate technology support role preferred

Experience supporting Windows and macOS environments preferredITIL Foundations certification preferred

Experience with Microsoft Intune preferred

Experience with endpoint/system configuration management preferred

Experience with IT asset management processes preferred

Experience with Service Now or similar ITSM platforms preferred

Experience supporting Executive/VIP users preferred

Basic networking and Wi-Fi troubleshooting experience preferred

Familiarity with endpoint security tools and cybersecurity best practices preferred

Experience supporting AV and conference room technologies preferred

Minimum Required Competencies Strong technical knowledge of laptops, desktops, Macs, tablets, mobile devices, and peripheral hardware

Excellent customer service and end-user support skills

Strong troubleshooting and problem-solving capabilities

Ability to prioritize workload and manage multiple support requests effectively

Strong organizational skills and attention to detail

Professional presence and communication skills appropriate for supporting Executive Leadership and corporate users

Ability to work collaboratively within a team environment

Strong analytical thinking and decision-making skills

Demonstrated ability to quickly learn new technologies, processes, and support models with limited direction

Strong planning, coordination, and follow-up capabilities

Customer-first mindset with a strong focus on user experience

High level of accountability, ownership, and professionalism

Adaptability and ability to perform effectively in a fast-paced environment

Commitment to continuous improvement and operational excellence

Systems

Experience:

Windows PC SupportmacOS Support Active Directory Microsoft Azure / Entra IDService Now Microsoft  Teams Microsoft Exchange / Outlook Microsoft Office Suite Beyond Trust Microsoft  Intune Wi-Fi and basic networking technologies

Endpoint security and device management platforms

Other:

Ability to lift and transport IT equipment up to 40 lbs.

Ability to work onsite at the Restaurant Support Center as required

Occasional after-hours, project-based, or emergency support may be required

Ability to travel occasionally for support or project initiatives if needed

Compensation Range: $59,300.00 - $77,150.00

Red Robin is an Equal Opportunity & E-Verify Employer
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