Cloud Support Analyst-Centennial
Job in
Englewood, Arapahoe County, Colorado, 80112, USA
Listed on 2026-06-27
Listing for:
Georgia IT, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Cloud Support Analyst
Location:
Centennial, CO
Position Type:
Contract
Rate: DOE $/hr. w2 only
No Visa sponsorship available for this Job (US Citizen, Green Card,GC-EAD)
Job Description:
Education and Experience:
- 2-4 years technical background or experience as a helpdesk analyst or technical account manager for business systems applications
- Knowledge of cloud services (PaaS, Saas, IaaS, etc.), including Microsoft Azure and Amazon AWS
- General understanding of REST APIs
- Experience with tools such as Fiddler, Postman, Chrome Developer Tools, etc.
- Proficient in additional languages due to the various international customer and supplier relationships
Knowledge, Skills and Abilities:
- An ability to grasp customers needs and suggest timely solutions
- Proven ability to work within established SLAs and escalation protocols
- Flexible, business-oriented and comfortable with verbal and written communication, including the ability to listen
- Experience with standard software development processes and methodologies (Agile and Continuous Integration/Delivery), including supporting tools such as Atlassian, Jira, etc.
- Knowledge of and ability to perform analyses such as gap analysis, process mapping, root-cause analysis, risk analysis and requirements gathering
Job Responsibilities:
- Responsible for managing the on-going support to customers to confirm that they continue to make effective use of the application and its features
- Responsible for the triage, troubleshooting, documentation and resolution of support tickets
- Monitor application performance and associated support needs to identify feature enhancements to more effectively meet customers needs
- Responsible for the documentation provided to internal teams
- Regular interaction with Arrow suppliers, customers and internal teams
- Responsible for the troubleshooting interactions of suppliers and customers with the platform
- Internal communication with key people involved in the project in all regions
- Support to the internal technical teams
- Escalation to the internal technical teams, when required
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×