IT Manager - Manufacturing and Distribution

Job Duties and Responsibilities

Candidate must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

We are looking for a visionary IT Manager to drive innovation within our Manufacturing, Distribution, and In-Home Services divisions.

This role will work side‑by‑side with the Senior IT Manager and Head of Operations to lead a high‑performing squad of Developers, Data Analysts, Product Owners, and Support Specialists, building custom applications that slash costs, boost productivity, and redefine efficiency.

• Mentor and lead the M&D IT development and support teams, fostering a culture of radical accountability, collaboration, and continuous growth.
• Manage team capacity through strategic recruitment, onboarding, and customized professional development plans.
• Oversee a diverse portfolio of IT projects, ensuring timely, on‑budget, and high‑quality deliverables.
• Direct the Software Development Life Cycle (SDLC) for our custom application suite, balancing agile speed with rigorous requirements gathering and formal change management.
• Partner with the Product Owner to prioritize backlogs, manage technical debt, and translate business wants into technical must‑haves.
• Own the User Acceptance Testing (UAT) process and production validation; serve as the final gatekeeper for go‑live events, ensuring seamless transitions into production environments.
• Act as the Customer Success Manager (CSM) between IT and Operations, translating complex technical jargon into actionable business strategies for stakeholders.
• Lead root cause analysis for critical issues, implementing proactive monitoring and alerting to prevent incidents before they occur.
• Define bottlenecks across the enterprise, recommending and executing changes to improve quality throughout development and beyond.

• BS/BA Degree preferred.
• MS or MBA is a significant plus.
• Minimum of 2 years of direct people leadership experience and 2 years of project management experience.
• Proven experience within Manufacturing or Distribution environments and/or hands‑on experience with Warehouse Management Systems is highly preferred.

• World‑class communication skills; able to align executives and warehouse associates around a cohesive strategy.
• Deliver engaging demos that excite the entire company about our tech, beyond simple updates.
• Detective mindset capable of troubleshooting complex system integrations with minimal direction.
• Build bridges between disparate departments, from the loading dock to the C‑suite, to integrate diverse opinions into a winning roadmap.
• Thrives in a hybrid environment, pivoting between fast‑paced sprint planning and disciplined release management.
• Comfortable across the full stack (JavaScript, .NET, Python, SQL); can jump into a sprint planning session and provide expert direction on complex application builds.

Onsite, Monday through Friday from 8:00 AM to 5:00 PM.

Compensation: $96,250.00 per year – $ per year.

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan.

Visa sponsorship not available for this role.

We are an equal‑employment‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Candidates with arrest or conviction records will be considered in accordance with local, state, and federal law. We provide reasonable accommodation for qualified applicants with known physical or mental disabilities unless doing so poses an undue hardship on the company or a direct threat of substantial harm to others.

Candidates must successfully complete a pre‑employment screen, which may include a drug test and DMV check.

Echo Star has an accommodation policy and endeavors to make its website accessible. Please use the designated contact for accommodation requests only; do not use it to inquire about the status of applications.