Learning ; LX Designer II

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Candidates must be willing to participate in at least one in-person interview.

This position will solve the challenge of transforming complex business processes into engaging, high-impact learning journeys for our customer service agents and leadership. By collaborating with Subject Matter Experts and leveraging modern instructional strategies, this role ensures our workforce is equipped with the knowledge and skills necessary for operational success. The work directly impacts the quality of the customer experience by building comprehensive training programs that shape careers and drive measurable business results.

• Serve as the primary LX architect for our various business units, ensuring all training and communications are accurate and timely
• Lead the end-to-end design and project management of long-term and short-term training initiatives, including high-impact computer based training (CBTs) and interactive Rise/Storyline modules
• Leverage generative AI platforms and Large Language Models (LLMs) to accelerate the end-to-end content lifecycle. This includes using AI to optimize technical code (HTML/CSS), draft multi-channel communications, and rapidly prototype instructional frameworks; stay at the forefront of emerging AI workflows to continuously improve the speed and quality of field enablement materials
• Script and produce light production video content (e.g., AI-generated avatars, screen captures, and quick-cut updates) to provide immediate visual guidance to the field
• Conduct thorough needs analysis and incorporate adult learning theories to ensure training is engaging, effective, and offers opportunities for real-world practice
• Upload and manage all learning assets within the Oracle Learning Management System and other modern digital platforms
• Stay at the forefront of emerging learning technologies, specifically focusing on the advanced application of AI to scale personalized content creation

• Professional expertise in adult learning theory and the application of advanced instructional strategies to drive long-term behavioral change.

• Advanced proficiency in digital learning creation software, including Adobe Creative Cloud and Articulate 360, to build immersive educational content.

• Strategic project management skills, specifically the ability to lead multi-phase curricula development from initial conception through evaluation.

• Expert technical writing and content design abilities, ensuring complex operational procedures are communicated clearly to diverse audiences.

• AI Application skills to leverage generative AI for rapid content prototyping, data-driven personalization, and instructional efficiency.

• Critical Experience designing and managing enterprise-wide learning programs that directly influence customer satisfaction and employee performance metrics.

• Bachelor’s degree in Education, Instructional Design, Communications, or a related field.

• Experience using Adobe Creative Cloud, Articulate 360 Suite, or similar learning creation software.

• Familiarity with modern LMS platforms (e.g., Oracle Learning Management System).

• Demonstrated experience independently managing multiple instructional projects from conception to evaluation.

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending…