Inside Sales Coordinator - Customer Service

Position Objective

The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The role supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.

• Identify obsolete parts in the field and provide quotes for technically sound replacements
• Accurately communicate technical specifications
• Provide basic technical support to customers, collaborating with suppliers if needed
• Prepare, analyze, and present data used for department metrics
• Continuously learn and expand knowledge of Mikron Automation products
• Enter and process Sales Orders into an ERP System (SAP)
• Update and maintain customer information in a CRM System (Sales Force)
• Provide account support to Customer Service Key Account Managers
• Manage blanket and special orders
• Communicate and coordinate with appropriate personnel to process RMAs
• Attend team meetings to understand priorities
• Perform other duties as assigned

• Keep a customer focus when performing work
• Strong verbal and written communication skills with internal and external customers
• Strive to better oneself by taking personal responsibility to learn and grow while helping the department adapt and grow, maintaining a positive and professional attitude
• Maintain customer confidentiality
• Follow all Mikron Corporation Denver and customer policies and procedures
• Value teamwork and collaboration
• Be well organized, with a high level of attention to detail, accuracy, preparedness, and punctuality
• Exhibit a positive attitude, demonstrating initiative, drive, and passion for the work
• Respect diversity with excellent intercultural communication skills, openness, and respect towards others
• Seek professional resolution to interpersonal conflicts
• Give and receive feedback in a professional manner

• Eligible to work in the United States
• Valid state driver license
• Available to work overtime

• At least 3 years of customer service experience in a manufacturing company

• Work hands‑on, as a team player as well as independently as needed
• Strong computer aptitude with Microsoft Office Products
• Familiarity with an ERP system; prior SAP experience is a plus
• Possibly required to work off‑shift hours and holidays
• Successfully perform the main responsibilities/critical tasks items described above within 6 months of hire date

• Knowledge of RFQ, PO, and invoicing processes

• Microsoft Word and Excel experience

• PTO
• 10 paid holidays (1‑2 floating holidays depending on start date)
• Parental leave
• Excellent medical, dental, and vision insurance
• Short‑term disability, long‑term disability, life insurance & ADD
• FSA, HSA
• Employee Assistance Program
• 401(k) with matching up to 5%, immediately vested
• Tuition and continuing education reimbursement
• Professional growth opportunities

• Exposure to noise, vibration, temperature extremes, and clean‑room conditions
• Potential hazards include mechanical, electrical, chemical, laser light, and sharps
• This job will close on 07/11/2026; all applications will be accepted through 07/11/2026*