Practice Manager - IT Service, and Operations | EDI | EDI Tools

Work Location & Reporting Address Englewood, CO 80112. Strictly report to office on Day 1.

We are seeking an experienced Onsite Team Lead to manage end-to-end EDI partner onboarding and serve as the primary liaison between the client and our offshore delivery team. The role spans all stages of the project lifecycle from discovery and design through build, testing, cutover, hypercare, and steady state ensuring timely delivery, issue resolution, stakeholder alignment, and consistent quality. You will plan and assign work to the offshore team, monitor progress, remove blockers, and drive measurable outcomes.

• Client & Stakeholder Management
  • Act as onsite point-of-contact for business, IT, and partner stakeholders.
  • Lead requirement discovery, clarify partner specs, and align scope, timelines, and acceptance criteria.
  • Conduct regular status meetings, demonstrate progress, manage expectations, and handle escalations with calm urgency.
• EDI Partner Onboarding
  • Coordinate onboarding for new trading partners across order-to-cash and procure-to-pay flows.
  • Oversee mapping/spec validation and testing cycles (SIT, UAT, etc.) with partners and client teams.
  • Ensure compliance with partner guidelines and client standards; manage setup across environments and promote to production.
• Project Lifecycle & Delivery Management
  • Own project planning, RAID (Risks, Assumptions, Issues, Dependencies), change requests, and delivery governance.
  • Define and track milestones, KPIs, and SLAs; prepare and present weekly status reports and dashboards.
  • Lead go‑live readiness, cutover planning, hypercare, and handover to steady‑state operations.
• Team Leadership (Offshore Management)
  • Assign and prioritize work, set daily/weekly goals, and ensure throughput for the offshore team.
  • Review deliverables (maps, configurations, test evidence), enforce quality gates, and drive continuous improvement.
  • Coach team members, promote best practices, and cultivate a culture of accountability and collaboration.
• Issue Resolution & Operational Excellence
  • Triage and resolve incidents and defects; drive root‑cause analysis and implement preventive actions.
  • Optimize processes (templates, checklists, automation) to reduce cycle time for partner onboarding.
  • Maintain accurate documentation (requirements, mappings, runbooks, SOPs) in the agreed repositories.
• Compliance & Security
  • Ensure adherence to data privacy, security policies, and audit requirements across B2B/EDI transactions.
  • Enforce change control, versioning, and environment promotion standards.

• Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, 3 years of progressive experience in the specialty in lieu of each year of education.
• At least 10 years of experience in the EDI domain.
• U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

• Flow language in Web Methods
• Proficient with various EDI/B2B standards & transactions
• Oracle, basic SQL writing
• Experience with EDI partner onboarding program, EDI testing
• Experience creating Partner Profile and Processing rules in MWS
• Experience creating flow maps in WM Designer
• Strong understanding of EDI transaction standards 850/855/856/810/832/846/867/844/849
• Expertise in Supply Chain management
• Strong communication skills, highly motivated, self‑directed, and experience working on large projects.
• Experience in a Global delivery environment

• Stakeholder & Expectation Management
• Analytical Problem‑Solving & RCA
• Planning & Prioritization
• Risk & Change Management
• People Leadership & Coaching
• Written/Oral Communication & Executive Presence

• >10 years