Summer Intern: CPE Observability

Spectrum Internship Program

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

You're a motivated student with a current 3.0 GPA or higher currently pursuing a degree in one of the following areas from an accredited college or university:

• Computer Science

This is a paid, full-time, 11-week internship designed to give you real-world experience and meaningful exposure to the telecommunications industry in your chosen field.

Internship program runs from May 26 through August 6, 2027.

In addition to role-specific projects, you'll take part in professional development sessions, networking opportunities, mentorship and experiences that help you grow personally and professionally.

As part of America's Connectivity Company®, you'll join a team that serves millions of customers and communities nationwide, while gaining valuable insight into the work that powers connection every day.

Throughout the summer, you'll contribute to meaningful work, strengthen your skills and have opportunities to:

• Grow your skills in a dynamic, innovative business environment.
• Build connections with team members and senior leaders who can help you better understand our business and what it's like to work here.
• Learn from a mentor, who can provide guidance, support and career advice.

As a Spectrum intern, you'll spend the summer working alongside two teams: your respective department and your intern cohort.

Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on internship experiences that include a kickoff conference, professional development sessions and networking activities, webinars, community service, cross-functional projects and final presentations.

This experience is designed to help you explore your interests, expand your network and leave with a deeper understanding of both your field and the impact of our business.

• The CPE Observability team builds and maintains dashboards, data pipelines, and monitoring tools that provide visibility into Charter's fleet of 28M+ WiFi routers and extenders. We analyze device telemetry, track firmware release quality, and produce visual data products that operations teams, product managers, and field engineers use to make real-time decisions about network health and customer experience.
• Build and maintain observability dashboards in Splunk, Datadog and Grafana using production WiFi device telemetry data (28M+ devices) - Learn and write SPL (Splunk Processing Language) queries to analyze device health metrics, reboot patterns, and firmware release performance across Charter's WiFi fleet
  - Create data visualizations that translate complex device telemetry into actionable insights for non-technical stakeholders (Network Operations Center, product teams, field operations) - Leverage AI-assisted development tools (Kiro, HIVE, Copilot) to accelerate query writing, dashboard building, and data analysis workflows
  - Assist with monitoring and alerting configuration in Datadog for service health tracking
  - Participate in firmware release observability: building dashboards that track the rollout and performance of new WiFi router firmware across millions of devices
  - Contribute to automation using Python scripting (data extraction, report generation, pipeline support) - Explore and prototype AI/LLM integrations for observability workflows (automated analysis, natural language querying, intelligent alerting) - Participate in team standups and planning sessions, learning Kanban workflow methodology
  - Present findings and dashboard demonstrations to cross-functional stakeholders
  - Deliver a 10-week capstone project (observability dashboard or data product) with a final presentation to team leadership

• Must be a rising senior with an expected graduation date between December 2027 and May 2028
• Must be currently enrolled in an accredited College or University completing a bachelor's degree
• Must have at least a 3.0 GPA or greater in current program
• Abilit…