Revenue and Billing Operations Analyst II

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

You will solve the critical challenge of maintaining financial integrity across complex device financing and customer billing systems. By identifying over/undercharging issues and leading release management for billing initiatives, you ensure a seamless and accurate financial experience for the customer base. This role acts as a primary Subject Matter Expert, translating intricate data patterns into actionable process improvements that reduce manual workloads and drive organizational efficiency.

• Perform release management for all initiatives impacting customer billing to ensure seamless transitions and 100% data accuracy
• Execute daily, weekly, and monthly reporting cycles that proactively alert leadership to unforeseen shifts in business performance
• Implement process improvements and reporting automation across databases and spreadsheets to reduce manual resource allocation for routine tasks
• Audit new and existing customer devices to mitigate financial risks associated with financing, subsidies, and exception accounts
• Lead ad‑hoc data investigations using advanced SQL and Excel models to provide rapid insights for executive decision‑making
• Utilize AI tools to enhance the speed of ad‑hoc report generation and improve the accuracy of multi‑source data validation processes

• Advanced proficiency in complex financial data interpretation and the identification of systemic billing anomalies or financing issues
• Professional expertise in SQL and Microsoft Access for structured data retrieval and the management of large‑scale relational databases
• Strategic skill in process optimization and release management within a high‑volume, dynamic billing environment
• Clear and concise technical communication skills for translating operational metrics and valid conclusions to a wide audience of internal departments
• AI Innovation skills to apply automated solutions and intelligent data processing to recurring reporting and workflow management
• Critical Experience managing large‑scale customer billing audits and executing release management strategies that preserve data integrity across multiple platforms

• Bachelor’s Degree or an equivalent combination of education and experience
• 2+ years of related experience in business analysis, accounting, or finance
• Advanced knowledge of Microsoft Excel, including Pivot Tables, SUMIF, VLOOKUP, and exposure to Macros
• Experience in Customer Billing and/or Release Management
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite

Visa sponsorship not available for this role

Compensation: $63,150.00/Year – $85,500.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is…