Tier 2 IT Help Desk Support Specialist

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services. Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders! In other words, we are working to create citizenship for all those who work and live in our Communities.

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions. At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.
We believe that by honoring and celebrating our diversity, we create unity.

In some cases, the information in a job description may have skills that you are not sure is in line with your previous experience.
If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member. We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect!

• World's Best Culture:
  Certified for three consecutive years
• Top 15% Nationally:
  Recognized for both CLC and Cappella Living Solutions via the 2025 Activated Insights Awards.
• Legacy & Stability:
  Celebrating 54 years of service, anchored by the annual Founders Day Breakfast.

This Job is Perfect for You if:

• You Value a Listening Culture: You’re looking for an employer who genuinely listens to its staff and continuously strives to create an outstanding workplace.
• You Thrive in a Fun and Friendly Environment: You enjoy working in a setting where camaraderie and a light-hearted atmosphere are part of the daily routine, and where the leadership team is approachable and supportive.
• You Excel in Problem-Solving: You have a knack for tackling and resolving complex technical issues, and you take pride in finding solutions that keep small to medium-sized business operations running smoothly.
• You’re Passionate About Helping Others: You find satisfaction in empowering people by ensuring their IT systems function seamlessly, enhancing their day-to-day productivity and success.
• You Seek Collaborative Growth: You're eager to join a team of skilled and cooperative professionals who share knowledge and foster a learning environment.
• You Aspire for Professional Development: You appreciate an employer who supports your professional journey through ongoing training and certification opportunities.

This position pays $33.70 - $41.10 / hour based on relevant experience.

• Install, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phone systems for our staff.
• Provide technical assistance and training to staff members on desktop applications and systems.
• Diagnose and resolve hardware, software, and network connectivity issues encountered by our team.
• Manage and maintain our inventory of IT assets, ensuring our staff has the technology they need.
• Document support requests, resolutions, and procedures accurately in our ticketing system.
• Collaborate with the IT team to roll out new technologies and software, enhancing our staff's capabilities.
• Participate in on-call rotation for after-hours support, approximately once a month.
• Other duties as assigned.

Basic Qualifications & Experience

• Bachelor’s degree in computer science or applicable work experience.
• 3+ years of experience providing desktop…