Sr. IT Desktop​/IT Systems Support Specialist

Description

Our customer is seeking IT Desktop Systems Support Specialist to provide world-class technical support and operational excellence for customers employees, remote users, executive leadership, and field-based personnel.

This role will serve as the primary onsite corporate technology resource and will be responsible for supporting Windows and macOS systems, hardware deployments, endpoint management, executive support, conference room technology, inventory management, and day-to-day end-user support requests.

The ideal candidate is highly motivated, self-directed, customer-focused, and capable of independently managing support responsibilities with minimal oversight.

This person must be able to troubleshoot technical issues effectively while maintaining a polished, professional presence when interacting with executives and senior leadership.

white glove support, Executive Support, M365, Windows, Mac, Intune, Active Directory, Hardware Deployment & Imaging, Troubleshooting, Incident Resolution, Asset Lifecycle Management, Desktop/Deskside Support, Communication Skills, Professionalism, Self-motivated

• Provide onsite and remote support to corporate and remote employees
• Troubleshoot desktops, laptops, Macs, printers, mobile devices, Teams Rooms and peripheral equipment
• Resolve technical incidents through completion
• Escalate appropriately when necessary
• Deliver exceptional customer service

• Image, deploy, configure, and refresh laptops and Macs
• Maintain inventory records
• Coordinate equipment ordering, shipping, receiving, and tracking
• Support asset recovery and lifecycle activities

• Provide VIP support to executive leadership
• Support conference rooms and executive meetings
• Respond to high-visibility technical issues with urgency and professionalism
• Deliver a polished customer experience during executive interactions

• Participate in operational projects
• Assist with after-hours support when required
• Support additional IT initiatives and team priorities

white glove support, Executive Support, M365, Windows, Mac, Intune, Active Directory, Hardware Deployment & Imaging, Troubleshooting, Incident Resolution, Asset Lifecycle Management, Desktop/Deskside Support, Communication Skills, Professionalism, Self-motivated, Accountability

Intermediate/ senior Level

This is a Permanent position based out of Englewood, CO.

The pay range for this position is $75000.00 - $106000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits info can be found at  Benefits eligibility first of the month following date of hire including medical, dental, vision, flexible spending, disability and other voluntary benefits Corporate bonus program 401(k) with Company match (must be 21 or older) Meal discounts at Red Robin restaurants Paid Time Off Paid Parental Leave Program Care for your wellbeing with our Employee Assistance Program Employee Stock Purchase Program Discounts on many products, services, and tickets Referral bonuses for bringing new members to our Team Tuition reimbursement Top Team Member awards & recognition

This is a fully onsite position in Englewood,CO.

This position is anticipated to close on Sep 23, 2026.

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