Automotive Service Advisor

Heritage & Classic Vehicles

JC’s British & 4x4 – Heritage Location (Sheridan / Englewood, CO)

This is not a high-volume, script-reading service desk.

We are looking for a professional Service Advisor who understands that clarity, organization, and ownership are just as important as customer service — especially when working on heritage and classic vehicles.

At our Heritage location, the Service Advisor role intentionally overlaps with the Parts Department
. If that excites you instead of scaring you, keep reading.

• You care how a repair order is written — not just that it’s written
• You protect diagnostic time and communicate clearly with technicians
• You verify parts availability and scope before promising timelines
• You document thoroughly and follow up proactively
  
  You take ownership of outcomes — not just tasks

This is a shop where precision, trust, and long-term relationships matter more than volume.

• Clarifying customer concerns accurately
• Writing clear, detailed repair orders
• Reviewing diagnostics and estimates with technicians
• Managing repair priorities and timelines
• Communicating findings and recommendations to customers
• Closing repair orders cleanly and completely

• Researching and sourcing correct parts for heritage vehicles
• Confirming part numbers, supersessions, and compatibility
• Managing special orders, backorders, and core returns
• Ensuring parts cost and availability are reflected accurately in estimates
• Coordinating parts flow with technicians

This is not a “front counter only” position. It requires thinking ahead and staying organized
.

Many projects at our Heritage location are long-term builds and major repairs
, sometimes extending into six-figure totals
.

Success in this position means:

• Staying on top of scope, cost, and communication over extended timelines
• Tracking long-term projects while other vehicles move through daily shop flow
• Maintaining clarity and customer confidence for months — not just days
• Preventing surprises through documentation and proactive follow-up

This is a stewardship role — not just a write-up desk.

• Classic & heritage Land Rovers (1940s–2004)
• Older European & specialty vehicles
• Modified and outfitted 4x4 builds
• Vehicles where mistakes are expensive and trust matters

• Paid time off (starts Day
  1)
• Medical, dental, and vision benefits
• 401k with company match
• Paid training and ongoing development
• Small, experienced, professional team

• Are highly organized and detail-oriented
• Communicate clearly with both technicians and customers
• Understand how parts, labor, and diagnostics interact
• Take pride in accuracy and documentation
• Stay calm and structured when multiple vehicles are in process

• Rush estimates just to get them out
• Expect technicians to “figure it out later”
• View parts sourcing as someone else’s responsibility
• Struggle to manage long-term projects alongside daily work
• Avoid accountability when things get complex

Please email:

• Your resume
• A short note explaining why you consider yourself a professional Service Advisor