Service Manager

Overview

Introduction:
Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

The Service Manager at Marmic Fire and Safety is responsible for overseeing and enhancing the company’s service operations, including the maintenance, inspection, and repair of fire protection systems and safety equipment. This role involves managing a team of service technicians, ensuring high-quality service delivery, and maintaining strong client relationships. The Service Manager will ensure that all service activities are completed efficiently, comply with regulatory standards, and meet customer expectations.

• Service Operations Management
  :
  Oversee daily service operations, including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs of fire protection systems and safety equipment.
• Ensure that all service activities are conducted in accordance with company policies, safety regulations, and industry standards.
• Team Leadership And Development
  :
  Lead, mentor, and manage a team of service technicians, providing guidance, training, and support to enhance their performance and technical skills.
• Develop and implement training programs to keep the team updated on the latest technologies, safety practices, and industry standards.
• Client Relationship Management
  :
  Act as the primary point of contact for clients, addressing service inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with clients by delivering exceptional service and effectively managing service agreements and contracts.
• Quality Assurance And Compliance
  :
  Ensure that all service work meets quality standards and complies with relevant codes, regulations, and company policies.
• Conduct regular quality inspections and audits of service work to ensure adherence to safety and operational standards.
• Process Improvement
  :
  Identify and implement process improvements to enhance the efficiency and effectiveness of service operations.
• Utilize feedback from clients and service technicians to make data-driven decisions and continuously improve service delivery.
• Budget And Resource Management
  :
  Manage service department budgets, including labor, materials, and equipment costs, ensuring that expenses are controlled and service operations remain within financial constraints.
• Optimize resource allocation and scheduling to balance workload and maximize productivity.
• Reporting And Documentation
  :
  Prepare and present regular reports on service department performance, including key metrics such as service response times, customer satisfaction, and operational efficiency.
• Maintain accurate records of service activities, including service orders, work performed, and client interactions.

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Must have verifiable field experience of 6-8 yrs performing inspections and repairs
• Must have 2-4 yrs leading sprinkler or fire alarm service team of 6 or greater
• Minimum of 5 years of experience in service management or a similar role within the fire protection
• Proven leadership skills with the ability to manage and motivate a team of service technicians
• Strong understanding of fire protection systems, safety regulations, and industry standards
• Excellent problem-solving, communication, and organizational skills, with the ability to manage multiple priorities effectively
• Certified in Sprinkler or Fire Alarm CSA or Nicet II

• Bachelor’s degree in Engineering,…