General Manager Airport Services - Mountain Region

Location: Englewood, CO 80112, USA

Job Category: Airport Services

Requisition Number: GENER
002578

Schedule: Full-Time

Minimum Pay: $80,000 USD

Maximum Pay: $85,000 USD

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As a General Manager within Airport Services, you are ultimately accountable for the performance, safety, and success of assigned stations. You will lead and develop Station Managers, Airport Supervisors, and Concierges to ensure operational readiness, regulatory compliance, budget discipline, and exceptional Customer experiences. This role owns both short- and long-term station performance, with a strong focus on continuous improvement, leadership development, and cross-functional collaboration.

This position is based in Denver, CO and will oversee Denver/Centennial (APA), Gunnison (GUC), Salt Lake City (SLC), and Reno (RNO). Frequent travel is required between these locations and any other stations added to the Mountain Region.

• Ensuring Station Managers create and maintain an environment where Airport Services Concierge teams can thrive.
• Championing safety through accountability, awareness, and communication, reinforcing safety as a core JSX value.
• Maintaining strong working knowledge of systems, products, policies, and regulatory requirements.
• Auditing station supply orders and expenses to ensure budget compliance and alignment with company standards.
• Providing cross-functional leadership to drive strong day-to-day operational performance and on-time execution.
• Managing assigned region needs by ensuring stations have the tools, staffing, and resources required for safe and reliable operations.
• Setting and maintaining high standards for the appearance of facilities, equipment, and business partners.
• Developing and managing external stakeholder relationships, including FBOs, while ensuring vendor performance is documented and addressed.
• Reviewing and approving Station Manager expense reports and company credit card usage.
• Partnering with Schedule Planning and Finance to support future staffing models, coverage needs, and facility planning.
• Monitoring station-level issues surfaced in leadership meetings and ensuring timely, appropriate action.
• Conducting ongoing needs assessments and providing proactive budget recommendations to support growth and volume changes.
• Leading, coaching, and developing station leaders to build a strong leadership bench for the future.
• Ensuring compliance with all FAA, TSA, DOT, and company regulations across assigned stations.
• Traveling extensively to support stations, maintain relationships, and oversee regional operations.

Lead at Scale:
Own regional airport operations and make a direct impact on performance and culture.

Develop Leaders:
Coach and grow Station Managers and future leaders across the network.

High Visibility:
Partner closely with senior leadership and cross-functional teams.

Meaningful Impact:
Your leadership directly shapes safety, service quality, and Customer experience.

• Calm Under Pressure: You remain composed and decisive in high-stakes or fast-moving situations.
• Safety-Driven: You consistently prioritize safety, compliance, and operational integrity.
• People-Focused: You inspire commitment, accountability, and high performance through coaching and engagement.
• Strategic & Tactical: You balance big-picture thinking with hands-on operational execution.
• Operationally Savvy: You understand airport operations, regulatory requirements, and service delivery.
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve.

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants…