Operations Manager

Founded in 2009, Tersus Solutions is a Denver-based company committed to revolutionizing textile care and circularity with its patented liquid CO₂ technology–the most advanced and environmentally friendly cleaning available.

As the backbone of recommerce™, Tersus partners with leading outdoor, athletic, luxury, and footwear brands to provide full-suite textile reclamation, repair, upcycling, recycling, and logistics solutions. Tersus also sets a new standard in PPE care, utilizing its CO₂ cleaning process to offer unmatched care for firefighter gear, far exceeding the carcinogen removal rate of traditional cleaning methods for safer, more comfortable gear.

Additionally, Tersus reclaims and recycles down from apparel, bedding, and gear, extending the life of valuable materials and reducing waste.

Reporting to the Head of Operations and collaborating with every functional team at Tersus, you will be leading a team of Team Leads and Operations Associates to ensure the success of our brand partners. You will be responsible for hiring, coaching and growing your team while learning every aspect of the process required to make the team and Tersus successful. You are a leader willing to get your hands dirty while also stepping back to assess the entire process to know when and how to make changes and evolve with a growing business.

This is a physically demanding role but also requires some level of strategic thought and willingness to collaborate and communicate up and down the organization.

• Lead and manage a team supporting multiple customer accounts, including hiring, onboarding, coaching, and developing team members and frontline leaders.
• Take full ownership of operational performance by developing your team and continuously improving processes to achieve monthly and annual goals for Tersus and its partners.
• Establish clear performance expectations for both individuals and teams; drive accountability and ensure goals are consistently communicated and achieved.
• Maximize team effectiveness by leading from the front, providing hands‑on support, and delivering ongoing coaching and feedback.
• Utilize internal systems and tools to monitor employee performance, track labor hours, and ensure compliance with company policies and the Employee Handbook.
• Maintain consistent, effective communication with your manager and team members on a daily basis.
• Serve as the operational lead and primary point of contact for external partners and customers.
• Uphold a high standard of professionalism, empathy, and adaptability in a fast‑changing operational environment.

Success Metrics

• Team consistently meets or exceeds monthly production goals.
• On‑time completion of partner work in alignment with SLA expectations.
• Maintains high quality standards with low error rates.
• Continuous improvement initiatives implemented to increase efficiency.

• Strong team engagement and accountability.
• Clear performance expectations with documented coaching and development plans.
• Safe work environment in compliance with safety standards.
• Accurate tracking of labor hours and productivity metrics.
• Adherence to company policies and Employee Handbook standards.
• Proactive identification and resolution of bottlenecks in the operation.
• Clear and timely communication to upward leadership.

• Contribution to process improvement and support of company growth.
• Alignment with Tersus mission and company values of operational excellence and continuous improvement.

• Positive, growth‑oriented mindset with a proactive approach to problem‑solving and improvement.
• Willingness to take on diverse tasks and contribute wherever needed to drive company success.
• Proven experience managing and developing a team of hourly employees.
• Hands‑on experience working in a physical operations environment.
• Demonstrated ability to develop business strategy and implement process improvements.
• Strong interpersonal and communication skills, comfortable engaging with executive management and business leaders.
• Ability to thrive in a fast‑paced, high‑growth, and sometimes ambiguous start‑up environment.
• Highly organized, self‑motivated, and able to act independently while bringing new ideas to the table.

• Warehouse or laundry experience – experience in e‑commerce/retail distribution and fulfillment, either vertically integrated or 3PL.
• Worked with apparel or outdoor brands.
• Interest or experience in the circular economy.

• Competitive salary: $55,000 - $70,000 (commensurate with experience)
• Advancement opportunities available
• Work with environmentally sustainable technology