Operations Team Lead

Founded in 2009, Tersus Solutions is a Denver-based company committed to revolutionizing textile care and circularity with its patented liquid CO₂ technology–the most advanced and environmentally friendly cleaning available.

As the backbone of recommerce™, Tersus partners with leading outdoor, athletic, luxury, and footwear brands to provide full-suite textile reclamation, repair, upcycling, recycling, and logistics solutions. Tersus also sets a new standard in PPE care, utilizing its CO₂ cleaning process to offer unmatched care for firefighter gear, far exceeding the carcinogen removal rate of traditional cleaning methods for safer, more comfortable gear.

Additionally, Tersus reclaims and recycles down from apparel, bedding, and gear, extending the life of valuable materials and reducing waste.

Reporting to the Manager of Operations and collaborating with the operations team at Tersus, you will be leading a team of operations associates to ensure the success of our brand partners. You will be responsible for leading a team of associates and must learn every aspect of the process required to make the team and Tersus successful. You are a leader willing to get your hands dirty while also stepping back to assess the entire process to know when and how to make changes and evolve with a growing business.

This is a physically demanding role but also requires some level of strategic thought and willingness to collaborate and communicate up and down the organization.

• Provide leadership and strategic direction to frontline teams through direct management, ensuring consistent execution of operational standards, performance management, and team development.
• Execute against the team's process to hit monthly goals for Tersus and our partners.
• Create accountability on the team and ensure expectations are clearly communicated and delivered against.
• Get the most out of your team through demonstrating leadership by doing and coaching.
• Use all internal tools and develop best practices to track employee performance, hours, and adherence to our Employee Handbook.
• Effectively communicate with your manager and team members on a daily basis.
• Maintain a high level of professionalism, empathy, and ability to adapt to a changing environment.

Operational/Team Performance

• Daily and weekly production goals are consistently met or exceeded.
• Tasks completed with high accuracy and adherence to quality standards.
• Measurable improvements in efficiency and productivity over time.

Leadership and Development

• Support team members by coaching and setting clear expectations.
• Associate growth and readiness for expanded responsibilities.

Operational Impact

• Consistent daily workflow with minimal disruptions.
• Quick identification and resolution of operational issues.
• Safe work environment with adherence to safety standards.

Overall Business Impact

• Positive feedback from peers, management, and brand partners.
• Process improvements and innovative solutions contributed to the operation.
• Alignment with Tersus mission and company values of operational excellence and continuous improvement.

• A positive and growth-oriented mindset.
• Proven track record of ownership and results.
• A willingness to jump into any and all tasks to help the company succeed.
• Demonstrated experience working within a physical operations environment.
• Strong interpersonal skills — comfortable communicating with senior management and business leaders in a clear and effective manner.
• Proactivity: acts without being told what to do and brings new ideas to the company.

• Warehouse or laundry experience — experience in e-commerce/retail distribution and fulfillment, either vertically integrated or 3PL.
• Worked with apparel or outdoor brands.
• Interest or experience in the circular economy.
• Bilingual preferred (English/Spanish).
• Pay: $20.00-$26.00/hour - Overtime Pay
• Full-time 40-45 hrs/week
  • 8-hour day shifts
  • Monday-Friday (weekends as needed)
  • No nights
• Advancement opportunities available
• Work with environmentally sustainable technology