National Sales Manager - US-Pet Specialty​/Canada & Mexico all Channels

Position Summary

Outward Hound is seeking an experienced, energetic, and results-driven National Sales Manager to grow our Pet Specialty, Canada, and Mexico businesses. This role is responsible for developing strategic customer relationships, identifying growth opportunities, and executing sales strategies that drive profitable revenue growth across assigned accounts. The ideal candidate is a highly motivated professional with a strong work ethic, exceptional attention to detail, and a proven ability to influence outcomes.

They thrive in a fast-paced environment, collaborate effectively across teams, and build strong partnerships with customers, distributors, sales representatives, and internal stakeholders to deliver business results.

• Develop and execute sales strategies to achieve revenue, profit, distribution, and market share goals.
• Identify and secure new business opportunities while expanding existing customer relationships.
• Lead business planning, line reviews, assortment recommendations, pricing discussions, and promotional programs.
• Negotiate customer agreements and programs that support company objectives.
• Deliver customer presentations, business reviews, and growth plans.

• Build and maintain relationships with buyers, merchants, distributors, and key decision makers.
• Serve as the primary contact for assigned accounts.
• Develop strategic partnerships that support long-term growth.

• Analyze sales performance, market trends, competitive activity, and customer insights.
• Maintain accurate sales forecasts and communicate opportunities and risks.
• Monitor key performance indicators to achieve sales and profitability objectives.
• Leverage data to support business decisions and recommendations.

• Partner with Marketing, Category Management, Supply Chain, Demand Planning, Finance, Product Development, and Ecommerce teams to execute customer initiatives.
• Collaborate across departments to solve problems, improve processes, and drive growth.
• Advocate for customer needs while balancing company priorities.

• Manage and support independent sales representatives and distributor partners.
• Represent Outward Hound at customer meetings, trade shows, and industry events.
• Support Canadian and Mexican business development initiatives.

• Bachelor's degree preferred.
• Minimum of 5 years of National Account Sales experience within the Consumer-Packaged Goods (CPG) industry.
• Experience selling to Pet Specialty retailers and/or Canadian or Mexican customers preferred.
• Experience managing independent sales representatives, brokers, or distributors preferred.
• Demonstrated success growing sales, increasing distribution, and achieving revenue goals.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to travel up to 20%.

• 7+ years of National Account Sales experience in the CPG industry.
• Pet industry experience, particularly with treats, consumables, toys, or accessories.
• Experience leading annual business planning, line reviews, and product launches.
• Experience working with Canadian and/or Mexican retail markets.
• Bilingual English/Spanish or English/French skills are a plus.

• CPG sales and national account management.
• Pet Specialty retail channels and distributor networks.
• Forecasting, pricing, promotional planning, and business analytics.
• Canadian and/or Mexican retail markets preferred.

• Strategic selling and business development.
• Relationship management and negotiation.
• Presentation, communication, and analytical skills.
• Cross-functional collaboration and project management.
• Microsoft Excel and PowerPoint proficiency.

• Identify and execute growth opportunities.
• Influence customers and internal stakeholders.
• Manage multiple priorities with accuracy and attention to detail.
• Translate data and insights into actionable business recommendations.
• Work effectively across functions to…