Lead Technician; audio video

Lead Technician

A kick-ass Lead Technician is needed for our company based in Centennial, CO. You will report to Dan Lowitz, our Technical Director. We specialize in the installation of sophisticated home automation systems, providing the best user experience and performance. We are looking for someone whose commitment to an exceptional customer experience is unmatched.

As the Lead Technician, you will work in homes and businesses to install and integrate the latest in A/V and automation technology. You will spend most of your time onsite as the lead service technician, acting as the lead on system configuration and programming, walking clients through newly installed systems, and overseeing other onsite technicians. On other days you'll work on serving existing clients to ensure their equipment is working smoothly.

You must stay up on the latest trends in the home technology industry and be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.

Job Summary:

Works with other installers and independently, in the completion of installs and service calls. Responsible for the timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

• Requires excellent communication skills
• Self-motivated, task-driven, and able to apply "best practices" theory
• Strong problem-solving skills
• Ability to use hand and power tools

Key

Job Responsibilities:

• Complete audio/video installs and setup
• Basic networking/data installation and setup
• Basic programming of QAV systems
• Basic understanding of security system programming and design
• Demonstrate an understanding of QAV systems
• Demonstrate understanding of multi-room systems and setup
• Advanced troubleshooting of QAV systems
• CEDIA ESTII or better certification (or obtain within 6 months of hire)
• Completion of  Academy (or obtain within 6 months of hire)
• Completion of Pro Source University within the first year of employment

What should you bring to the table?

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating "on-call" service schedule
• Competent skills in desktop and mobile computing
• Patient and friendly personality at all times
• Resourceful and willing to patiently work through challenging situations
• Ambition to strive for 100% client satisfaction at all times
• Ability to lift 50-70lbs
• Clean driving record and background check (required for DCJS certification)
• Minimum of 5 years of experience in the A/V field or related industry

What do we bring to the table?

• Compensation will be commensurate with skills and experience
• Paid time off
• A fantastic team you'll soon call family

Culture:

• Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every team member puts client service first and foremost.
• Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within.
• Do you believe there's always room for improvement? We are always in pursuit of perfection regarding the client experience.
• Are you frequently putting yourself in others' shoes? We believe empathy and understanding are critical to all phases of the client relationship.
• Do you pick up the ball that someone else may have dropped? Again, we're looking for people that own the company goals beyond just doing their job.
• Are you OK with making a mistake? We are, too, as long as we learn from them and don't repeat them.

Benefits Package:

• Health
• Dental
• Vision
• 401K with Company Match
• Employee Discount

Schedule:

Monday to Friday, 8-hour shift

Ability to commute/relocate:

Centennial, CO:
Reliably commute or plan to relocate before starting work (Required)

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Compensation:…