Senior Engineer - Amazon Connect

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Cloud Contact Center team is seeking a Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will collaborate with internal teams to define requirements, implement scalable solutions, and enhance the overall efficiency of our enterprise contact center ecosystem. Collaborating closely with teams across Operations, IT, Sling, Sales, and Customer Support, this role focuses on creating innovative customer interaction workflows.

• Design, configure, and implement complex contact flows and reusable modules in Amazon Connect to optimize multi-channel customer journeys and intelligent skill-based routing.
• Develop high-performance, production-grade serverless functions and backend microservices in Java and Python to handle heavy data transformations and orchestrate integrations with enterprise third-party APIs.
• Architect and implement responsive custom agent work spaces using React and the Amazon Connect Streams API to seamlessly embed telephony and telemetry controls into internal systems.
• Deploy and orchestrate agentic AI systems utilizing Large Language Models via Amazon Bedrock, including RAG frameworks and real-time agent assistance.
• Build and secure high-performance RESTful APIs through AWS API Gateway, establishing robust policies for authentication, authorization, and throttling.
• Drive platform reliability, observability, and continuous integration by establishing robust prompt-engineering guardrails, extensive automated simulations, and comprehensive Cloud Watch monitoring.

Core Skills and Competencies (What you’ll bring):

• Experience designing, deploying, and optimizing enterprise-scale AWS Connect environments and multi-channel routing architectures.
• Advanced technical expertise in building serverless backend microservices using Java and Python alongside secure RESTful API integrations.
• Proven capability in developing interactive, responsive web applications using React and JavaScript to interface with advanced telephony systems.
• Sophisticated AI application skills, specifically in implementing Retrieval-Augmented Generation (RAG) frameworks, vector spaces, prompt engineering, and orchestrating Large Language Models.
• Deep analytical expertise in managing low-latency databases, cloud storage, security identity management, and comprehensive system monitoring within the AWS ecosystem.
• Exceptional collaborative problem-solving skills to translate complex business needs into secure, scalable, and observable cloud solutions.

Minimum Requirements:

• Minimum Education:
  
  Bachelor's Degree in Computer Science, Information Technology, or a related technical field.
• Minimum Experience:
  
  4 years of experience in backend software engineering.
• Required Technical
  
  Skills:
  
  Must have at least 3 years of experience with:
  • Java and Python
  • Amazon Web Services (including Lambda, DynamoDB, S3, IAM, and Cloud Watch)

Visa sponsorship not available for this position.

Compensation: $96,250.00/Year - $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.