Line Service Technician

Line Service Technician Overview

The Line Service Technician (LST) attends to all service needs as they relate to transient aircraft, catering to the needs of jet owners, guests, and crews. While the LST's main duties focus on technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are vital for successful completion of this role. The LST ensures that every arriving/departing aircraft receives all ground support services in a timely fashion with high energy and a smile.

The Line Service Technician attends to all service needs as they relate to and transient aircraft, catering to the needs of the jet owners, guests, and crews. While a LST’s main job duties are focused upon the technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are vital for the successful completion of this role.

The LST ensures that every arriving /departing aircraft receives all ground support services in a timely fashion with high energy and a smile.

• Responsible for all aircraft and ramp coordination during assigned shifts
• Assist Line Manager and Line Technician Trainer with training new employees
• Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Manager's or Supervisor's absence
• Maintains shift reports and related paperwork

• Must understand and exemplify what it means to be a partner at Modern Aviation.
• Promotes and always maintains a positive image of Modern Aviation to all personnel, members, volunteers, vendors, and the community.
• Ensures a safe operation: protecting customers, staff, and equipment from harm.
• Assists passengers and flight crews with our Professional Seven Star Service: always offering additional services and exceeding customer expectations.
• Responsible for the movement, placement, storage, de-icing, and fueling of an aircraft.
• Operate a wide variety of aircraft ground support equipment.
• Exemplifies ramp awareness regarding aircraft, debris on the ramp or impending inclement weather procedures.
• Perform work with minimal supervision.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Performs other duties deemed necessary and assigned by shift-lead or Line Manager.
• Understands that this position may expose the partner to hazardous noise levels, chemicals, fumes, machinery, and inclement weather.

• Must be at least 18 years of age
• Must have open availability, including weekends and holidays
• Valid Driver's License
• Strong verbal and written communication skills
• Exceptional mathematical skills
• Physically able to stand or walk for long periods of time

• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing a plus.

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Line Service Manager

This job has no direct supervisory responsibilities.

This position is nonexempt.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

This position requires no travel.

Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends. Regularly lift and/or move up to 75 pounds.

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.