Route Service Delivery Manager

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members, while ensuring a high level of customer satisfaction and strict adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

• Health and Safety is our #1 priority and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth.
• Comprehensive health benefits coverage after 30 days of full-time employment, including 401K with company match.
• Own part of the company with our Employee Stock Purchase Plan.
• Opportunities for growth and development at all stages of your career.
• Company paid training and tuition reimbursement.

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
• Train, develop, and manage sales and service route drivers.
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
• Conduct End‑of‑day Check‑In / Morning Check‑Out process with drivers to ensure daily expectations are met and employees are prepared for the day.
• Fulfill duties of route driver when s/he is absent.
• Provide field coaching and sales training to route drivers.
• Meet with customers periodically to discuss needs.
• Increase sales portfolio by identifying opportunities.
• Schedule services to prevent and resolve route issues and complaints.
• Ensure completion and organization of all mandated paperwork and files.
• Follow all local, state (provincial) and federal compliance regulations and rules.
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements.
• Safely observe all corporate operating guidelines and procedures.
• Observe all company environmental health and safety operating guidelines.
• Perform other duties as assigned.

• Leadership experience.
• Three years of route or logistics experience.
• Intermediate computer skills.
• Excellent customer service skills.
• Excellent organization and attention to detail.
• Perform physical functions per job requirements.
• Successfully complete a background check, drug test, and physical, by position.

• Previous route driver experience.
• Previous dispatch/logistics experience.
• Class B CDL.

Clean Harbors is an equal opportunity employer.

Clean Harbors is a Military & Veteran friendly company.