Temporary Front Desk​/Patient Services Coordinator

Join a team that helps make family-building dreams a reality. IVI RMA North America, a leading network of state‑of‑the‑art fertility clinics, is seeking a Temporary Front Desk/Patient Services Coordinator for our Englewood, NJ office. This full‑time position offers a Monday–Friday schedule from 7:00am–3:00pm with a Sunday and holiday rotation in Basking Ridge and is ideal for a compassionate, organized, and customer‑focused professional who thrives in a fast‑paced healthcare environment.

As the first point of contact for patients, you will create a welcoming experience, coordinate visits, support clinical teams, and ensure seamless front‑office operations. If you’re passionate about delivering exceptional service and making a meaningful impact on patients’ fertility journeys, we’d love to hear from you.

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and proposes solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with the patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to keep the office in excellent condition.
• Supports the office by ordering supplies and maintaining the front desk and waiting room areas.

• High School Diploma or equivalent (GED) – required
• Associate’s degree – a plus
• Area:
  Administrative Management or related field

• 1+ years practical experience in a similar position
• Experience in a patient‑facing role – preferred
• Experience working in the medical/healthcare industry
• 2+ years practical experience in a customer service setting

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words per minute required. Experience with medical office software (EMR) preferred.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid:
  Life Insurance, Long‑Term Disability, & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at:  &

IVIRMA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations of the locations where we operate.

IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.

Monday‑Friday 7am‑3pm