Genesis Dealership Service Manager

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Regular Full-Time Englewood, NJ, US

4 days ago Requisition

Salary Range: $ To $ Annually

Department: Service Department

Reports to: General Manager

Benzel-Busch Family of Dealerships is reputable and dedicated to delivering our valued customers the highest standards of service and quality. With a rich heritage in the automotive industry, our esteemed family of dealerships is comprised of Mercedes-Benz of Orange County, Benzel-Busch Mercedes and Genesis of Englewood. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation.

With Mercedes-Benz and Genesis franchise, we have set the industry's standard for luxury and engineering. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.

The Dealership Service Department Manager overseeing our service advisors plays a pivotal role in creating a positive customer experience, increasing service department efficiency, and achievingfinancial targets. This position requires excellent leadership, communication, and customer service skills to ensure the service team consistently meets or exceeds customer expectations while contributing to the dealership's overall success.

• Team Leadership: As a manager, you supervise and lead a team of service advisors. This includes hiring, training, setting performance expectations, conducting performance evaluations, and providing guidance to ensure a high-performing team.
• Customer Service: Ensuring that service advisors deliver exceptional customer service by providing prompt and courteous assistance. They should effectively communicate service recommendations, address customer concerns, and ensure customer satisfaction.
• Service Coordination: Overseeing the scheduling and coordination of service appointments, ensuring efficient utilization of service bays and technician resources. Managing workflow to minimize customer wait times and maximize service department productivity.
• Quality Assurance: Maintaining high-quality standards in all customer interactions and service recommendations. Ensuring service advisors provide accurate information to customers regarding vehicle diagnostics, repairs, and maintenance.
• Revenue Generation: Collaborating with service advisors to identify and recommend additional services or repairs based on vehicle condition and manufacturer recommendations. Maximizing revenue opportunities while delivering value to customers.
• Documentation: Ensuring that service advisors maintain accurate records of customer information, service history, recommendations, parts used, labor hours, and service reports. This documentation is essential for billing, warranty claims, and compliance.
• Customer Communication: Handling escalated customer concerns and complaints, providing solutions, and ensuring that issues are addressed promptly and professionally.
• Training and Development: Providing ongoing training and development opportunities for service advisors to enhance their product knowledge, customer service skills, and understanding of dealership processes.
• Reporting: Preparing and analyzing reports related to service department performance, including key performance indicators (KPIs), customer feedback, and service metrics. Using this data to make informed decisions and improvements.
• Compliance: Ensuring that the service department and service advisors…