Fusion Splicer Service Technician – Service Center

Location: 15 Engle St, Englewood, NJ (On-site)

Employment Type: Full-Time

Start Date: Immediately Upon Selection

Company Overview

INNO Instrument America, Inc. is the U.S. subsidiary of INNO Instrument Co., Ltd., a South Korea-headquartered global manufacturer of fiber optic test and measurement equipment, including fusion splicers, OTDRs, and optical power meters. As we expand our U.S. operations, we are opening a new service center in Englewood, New Jersey. We are seeking a skilled and detail-oriented technician to join our team.

This is a hands-on technical role focused on the repair, calibration, and maintenance of fiber optic fusion splicers, with additional responsibility for the shipping, receiving, and inventory operations of our service center. If you have a background in electronics repair and a passion for precision instrumentation, we'd love to hear from you.

Technical Service & Repair (Core Focus)

• Diagnose, repair, and service fusion splicers as the primary focus, along with OTDRs and related fiber optic test equipment
• Conduct calibration and optical alignment procedures per factory specifications
• Process RMA units — inspect, log, repair, test, and return within committed turnaround times
• Support quality control inspections on refurbished or outgoing units
• Provide occasional on-site or remote technical support to customers and distributors

Logistics & Warehouse Operations

• Handle shipping and receiving of RMA units and sales orders, including packaging, labeling, and carrier coordination
• Manage service parts inventory — stock levels, replenishment, and physical counts
• Maintain accurate service records and repair logs using internal ERP/ticketing systems
• Communicate repair status and technical recommendations to customers and internal teams
• Support general office and warehouse operations as needed in a small team environment

• Hands-on experience repairing or servicing fusion splicers or precision electronic equipment (required)
• Daily technical communication with engineering teams at our Korea headquarters
• Review Korean-language technical documentation and firmware release notes
• Familiarity with optical fiber theory, fiber splicing, or fiber network infrastructure
• Proficiency with cabling and use of hand tools
• Good understanding of electricity and related technologies
• Strong troubleshooting skills with a customer service orientation
• Basic computer proficiency (Experience with ERP or Quick Books is a plus)
• Education:
  
  Bachelor's degree in Electronics, Electrical Engineering, or a related technical field is highly preferred
• Associate degree with 3+ years of hands-on experience in electronics repair will also be considered

• Experience with OTDRs and related fiber optic test equipment
• Familiarity with ERP or ticketing systems
• Technical certifications in telecommunications or related fields
• Prior experience communicating repair updates directly to end users or distributors
• Korean/English bilingual proficiency is a plus (for technical communication with our global headquarters)
• Health Insurance Support:
  Medical insurance coverage for employees (after probation period)
• Retirement Plan: 401(k) retirement plan with company matching contributions
• Paid Time Off (PTO):
  Paid vacation days, sick leave, and observed public holidays
• Professional Development:
  Opportunities for manufacturer-certified technical training on Fusion Splicers and OTDRs
• Performance Incentives:
  
  Bonus opportunities based on service quality and operational goals
• Stable Work Environment:
  Full-time position in a globally recognized technical service center