Patient Service Coordinator

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Patient Service Coordinator.

We realize that it sounds cliché but it is true – taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to RMCC, but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $18.29 - $24.00 per hour. Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan;

life insurance; short‑term disability insurance; long‑term disability insurance;
Employee Assistance Program; PTO; holiday pay; tuition reimbursement; employee‑paid critical illness and accident insurance.

• Schedules new patients and return appointments in the computer system in accordance with physician/office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorizations and correspondence relating to referrals in patient charts and the computer.
• Schedules outpatient appointments/testing and hospital admissions upon request.
• Obtains necessary pre‑certification as required. Handles new patient referrals, gathers necessary information, assigns the patient account number, and schedules appointments.
• Collects co‑pays, deductible and other out‑of‑pocket amounts at the time of visit. Maintains the primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents no shows in patient’s chart for missed visits. Follows up with patient to reschedule any missed appointments. Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Completely covers for other front office functions as requested.

High school diploma or equivalent required. Position requires at least 3 years of office experience, medical office experience preferred. Excellent written and verbal communication skills. Proficiency with computer systems required;
Microsoft Office (Outlook, Word, Excel) a plus.

Requires sitting for long periods of time; stooping, bending and stretching for files and supplies. Requires manual and finger dexterity, eye‑hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing within normal range for telephone contacts.

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers, management and clients. Minimal travel by automobile to office sites may be required.

All qualified candidates are required to pass a background check and a non‑federal drug test (excluding marijuana) post‑offer and prior to hire. Candidates must show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case‑by‑case basis.

This job posting will remain open until an adequate applicant pool is identified. Applicants are strongly encouraged to apply early.