Department Operations Specialist

Benzel-Busch Family of Dealerships is reputable and dedicated to delivering our valued customers the highest standards of service and quality. With a rich heritage in the automotive industry, our esteemed family of dealerships is comprised of Mercedes-Benz of Orange County, Benzel-Busch Mercedes and Genesis of Englewood. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation.

With Mercedes-Benz and Genesis franchise, we have set the industry's standard for luxury and engineering. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.

We are seeking a highly organized and proactive Department Operations Specialist to support the daily operations of our growing team. This role serves as the central support hub for scheduling, reporting, workflow coordination, process updates, and employee training support. This position is not an Executive Assistant role it directly supports the entire department’s operational success
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This individual will be the go-to resource for team members needing clarification on processes, scheduling, lead assignment, and workflow questions.

• Manage and maintain department schedules, assignments, and workflow coordination
• Assign and distribute incoming leads according to department procedures
• Prepare, track, and distribute operational reports and performance metrics
• Maintain and update standard operating procedures (SOPs) and process documentation
• Serve as a first-line support resource for employee questions related to processes, tools, and workflows
• Assist with onboarding and ongoing training for new and existing team members
• Identify inefficiencies and recommend process improvements
• Support quality control and consistency across day-to-day operations

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• High attention to detail and process-driven mindset
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office / Google Workspace and reporting tools
• Experience in operations for a department of 15–30 employees
• Experience with CRM systems, scheduling software, or workflow platforms
• Training, onboarding, or process documentation experience

• A high-impact role at the center of department operations
• Direct influence on process efficiency and team performance
• Growth potential
• Collaborative, supportive team environment
• You’ll be a part of a premium, award-winning team
• We pride ourselves in creating a friendly, fun, company culture
• The chance to grow your career in the automotive luxury space
• Industry leading compensation plan
• Comprehensive training programs to advance your career
• Supplemental Life Insurance and Long-Term Disability
• 401K Retirement Plan with Employer Contributions
• Employee discounts for you and your family!
• Medical and Dental Insurance available
• Flexible Medical Spending Account

• $25.00 to $30.00 per hour based on experience
• Monday to Friday work schedule
• Work Holidays and Weekends when required

Benzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.