IT Support Engineer

Overview

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Responsible for strengthening the EH relationships with surrounding physician groups by delivering EH IT solutions while developing strong customer relationships. This includes interfacing with physician offices, installing complex software, providing ongoing training to key customers, and assessing current IT office solutions for viability. 75% travel is a requirement.

• Department: IT
• Location: Englewood
• Status: Full Time
• Shift: Days
• Hours: 9am to 5pm

The ideal candidate will meet the following requirements and competencies.

• Experience with desktop applications, including MS Office and SharePoint O365.
• Stay current on technology topics and pursues opportunities to expand knowledge.
• Self-motivated, detail-oriented, problem solver.
• 2+ years of experience providing IT support in a hospital or healthcare environment
• 2+ years of experience with desktop imaging solutions
• 2+ years of project management, system implementation and support
• 2+ years' experience working with anti-virus programs, memory management and other diagnostic utilities.
• 2+ years of experience with application deployment
• 2+ years hands-on experience working with computers, laptops, printers, scanners, signature pads, mobile devices, faxes and other IT hardware.
• 2+ years of experience with Wyse clients, Citrix Xen App and Xen Desktop applications.
• 2+ years' experience working with Android and IOS.
• 2+ years' experience working with Desktop Management solution e.g., Manage Engine, Ivanti, SCCM.
• 2+ years' experience working with Asset management solution e.g., Ivanti, Service Focus
• 2+ years' experience working with A/V equipment e.g., Zoom Rooms, Crestron, Advantech, Shure
• Networking, TCP/IP experiences a plus.
• Experience supporting EMR applications is preferred
• Zoom knowledge/experience is a plus
• Ability to plan, coordinate, initiate, document, troubleshoot, and organize.
• Good oral and written communication skills. Position requires ability to interact with all levels of hospital staff, vendors, consultants, etc.
• Understanding of HIPAA and potential risk exposer for failure to comply
• 75% travel to and from locations is a requirement

• Bachelor's degree in related field or equivalent combination of education and relevant experience.

Englewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources.

Minimum rate: $23.50