Benzel-Busch Mercedes-Benz Parts Advisor

Parts Advisor

Benzel-Busch Mercedes-Benz of Englewood, New Jersey is seeking a team-oriented Parts Advisor.

ABOUT US

Benzel-Busch Family of Dealerships is a reputable and authorized family of dealerships dedicated to delivering our valued customers the highest standards of service and quality. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz, we have set the industry's standard for luxury and engineering.

What You'll Do:

• Provide exceptional customer service by assisting customers in identifying and selecting the correct Mercedes-Benz parts and accessories for their vehicles. This involves addressing inquiries in person, over the phone, or through email and ensuring customer satisfaction.
• Place orders for Mercedes-Benz parts and accessories, either directly from the manufacturer or through authorized suppliers, to maintain an adequate inventory based on dealership demand.
• Monitor and manage the inventory of Mercedes-Benz parts and accessories. This includes tracking stock levels, reordering when necessary, and organizing and storing parts to prevent damage or loss.
• Maintain a comprehensive understanding of the Mercedes-Benz parts catalog, keeping up-to-date with any changes or updates to available parts and accessories.
• Develop a solid understanding of Mercedes-Benz vehicles and their various components. This knowledge is essential for accurately identifying and recommending the right parts for repairs and upgrades.
• Monitor the status of customer orders, ensuring that parts are delivered on time. Communicate any delays or issues to customers and service departments.
• Maintain meticulous records of all transactions, including sales receipts, invoices, and order forms. Ensure that all paperwork is accurate and properly filed.
• Offer technical support and guidance to customers and service technicians who have questions or require assistance with parts installation or compatibility.
• Promote special parts and accessory sales, discounts, and promotions to boost revenue. Encourage upselling when appropriate.
• Strictly adhere to safety regulations and dealership policies, especially when handling hazardous materials or operating equipment like forklifts.
• Collaborate effectively with other dealership departments, such as the service department and sales team, to ensure smooth operations and enhance overall customer satisfaction.

What We're Looking For:

• A high school diploma or equivalent.
• A positive attitude at work that includes keeping a professional tone even under stress, willingness to help teammates, open to feedback and solution-focused communication.
• A strong understanding of automotive parts and accessories and familiarity with the specific Mercedes-Benz product line is essential. This knowledge helps in accurately identifying and recommending the right parts for customers.
• Exceptional customer service skills are crucial, as Parts Advisors interact directly with customers in person and over the phone. Effective communication, active listening, and problem-solving abilities are important.
• Proficiency in using computer software for parts cataloging, inventory management, and order processing is often required. Familiarity with dealership management systems (DMS) is a plus.
• Parts Advisors are responsible for maintaining an organized inventory and managing paperwork efficiently. Strong organizational skills are essential to keep track of parts and orders. Precision is critical when dealing with automotive parts and accessories. Attention to detail helps in accurately identifying and ordering parts and in managing inventory effectively.
• While not always a primary responsibility, the ability to promote parts and accessories and upsell when appropriate can enhance the profitability of the parts department.
• Parts Advisors may encounter complex customer inquiries or issues. The ability to analyze problems and find solutions is beneficial.
• Upholding high ethical standards, including honesty and integrity, is essential when handling…