Member Services - Englewood, OH

Position Summary

Member Services Desk Operator – Kleptz YMCA, Englewood, OH (Part‑time, non‑exempt)

Salary: $11.00‑$13.20 per hour

Floats between a variety of shifts, including weekdays and weekends; requires flexibility for 2–3 shifts per week.

• Provides excellent member service at the Member Services Desk.
• Performs membership sales, changes, cancellations, and other member transactions, including program registration, efficiently and accurately.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and reconciles them appropriately.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up‑to‑date member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates concerns or incidents to the direct supervisor that may need follow‑up.
• Suggests improvements to member services.

• Must be 18 years of age or older.
• High school diploma or GED required.
• 2‑year degree or applicable experience preferred.
• One year or more of related customer service experience required.