RN - Telephone Triage; Urology Job Englewood area,Ohio USA,Nursing

Vision
- Guiding the journey where complex diseases are met with an unwavering commitment to life beyond diagnosis. Mission
- The choice for innovative, personalized care close to home, where hope meets expertise. Our Commitment

Best Expertise
Best Access
Best Value

WE CARE ABOUT Our Patients and Their Families

Delivering quality health care and outstanding service is fundamental to everything we do.

Our Team

Attracting and retaining the best team members is of paramount importance to our Health Care System. We will do this by becoming the health care employer of choice and by providing an environment that:

Pursues the highest level of safety and quality
Focuses on treating patients and colleagues with courtesy, honesty, respect and dignity
Recognizes people for their achievements and capabilities
Is professionally satisfying
Encourages the open exchange of views
Does not tolerate offensive and disruptive behavior.

Dayton Physicians as an Independent Practice:

Position:RN
- Telephone Triage (Urology)

Location: Englewood, OH

Job :1119

# of Openings:1

The RN
- Telephone Triage uses approved protocols to assist in providing direct patient care relating to all aspects of Physician ambulatory treatment involving telephone triage.

Schedule:

Monday
- Friday, 8:00am to 4:30pm, eight hour shifts

This position is onsite in office primarily at our Englewood location, covering Centerville as needed

Why work for Dayton Physician's Network?

Full-time employees are eligible for health, dental and vision benefits
Company holidays and a flexible holiday!
Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

COMPASSION: the patient is at the center of all we do
ACCOUNTABILITY: we hold ourselves accountable for our actions
RESPECT: we show respect for others
EXCELLENCE with Innovation: we strive for excellence in all we do
SERVICE through

Collaboration:

we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

Smile, make eye contact and greet with energy!
Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
Give full attention. Turn away from the computer screen and face the person you are conversing with.
Explain any potential delays in service and provide frequent updates.
Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

Conduct comprehensive telephone assessments using established triage protocols and sound nursing judgment.
Prioritize and respond to calls involving critical labs, urgent clinical questions, and provider-directed concerns to ensure timely care.
Determine the urgency of patient needs and provide clear recommendations, including self-care advice, scheduling acute care appointments, or directing patients to higher levels of care when necessary.
Document all patient interactions thoroughly and accurately in the electronic health record (EHR).
Collaborate with physicians, advanced practice providers, and care team members to ensure continuity and coordination of care.
Provide patient education regarding symptoms, medications, laboratory/infusion orders and follow-up instructions.
Monitor and manage incoming patient messages and phone calls in accordance with…