Service Order Dispatcher SILL, OK

Service Order Dispatcher After Hours - FT. SILL, OK

Job Category
:
Office and Administrative Support

Requisition Number
: 733SE003610

• Full-Time
• On-site

Showing 1 location

FSTFM 730 Ft. Sill, OK 73503, USA

PCSI is looking for Service Order Dispatcher, after hours L, OK. A Service Order Dispatcher, after hours receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility companies. Records information, such as name, address, article to be repaired, or service to be rendered.

This position reports to the Work Control Supervisor and is based L, OK.
Typical work hours will be  Monday through Friday and must be willing to work other shifts to support operational requirements.

PCSI is an Ability One employer—as such, individuals and veterans with disabilities may be prioritized based on role. Documentation may be required.

Benefits Include:

• Base pay of $18.84 an hour plus Health and Welfare
• Vacation available after one year of service.
• Up to 56 hours of sick leave per year.

Who Are We:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few.

We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as Service Order Dispatcher, after hours:

• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules for the service call and dispatches service crew.
• Calls or writes to customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
• Apply experience and judgment in selecting procedures to be followed and accurately interpret, select or code items to be entered from a variety of document sources.
• May refer problems arising from erroneous items, codes, or missing information to supervisor for clarification or resolution.
• Performs related duties and responsibilities as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need to Be Successful:

• High school diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills, and Abilities:

• Must be able to operate a personal computer and must display skills in word processing, database, and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Have the ability to deal with multiple responsibilities and to meet…