Teller, Customer Service​/HelpDesk

The Teller is responsible for processing various transactions in either a lobby or drive-through setting. This position is a front-line customer service employee who provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing savings, checking, and loan transactions, and balancing each day’s transactions.

• Is responsible for greeting customers and promoting a welcoming and customer-focused environment. Must be able to create a connection and develop rapport with customers to understand their needs and provide outstanding, personalized service.
• Represents the Bank and oneself in a positive, courteous, and friendly manner. Always maintains professional appearance and behavior.
• Assists customers with inquiries and/or problem resolution in a professional and composed manner, researches to identify and resolve problems, and escalates to manager as appropriate.
• Provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing deposits and withdrawals on savings and checking accounts, processing loan transactions, and preparing change.
• Thoroughly explains product and account features, statements, and service charges in a manner that the customer can easily understand.
• Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer or Teller Cash Recycler (TCR), keeping currency and coin in a neat and orderly arrangement.
• Responds to customer inquiries and concerns; researching and identifying solutions when applicable.
• Responsible for accuracy in balancing each day’s transactions whether in a cash drawer or Teller Cash Recycler (TCR).
• Provides a superior level of service; identifies customer needs and generates new business through referrals and suggestions of Bank products and services that would benefit each customer.
• Ability to troubleshoot issues that arise with the TCR.
• Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.
• Cash handling experience in retail sales or professional office environment and/or previous banking experience, preferred.

• Ability to read and interpret documents such as procedure manuals, general business correspondence or government regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to maintain simple written correspondence.