Calltaker​/Dispatcher

Position

Reports To:

911 Supervisor

Positions Supervised: None.

BLS Comparable: 43-5031, Police, Fire, & Ambulance Dispatchers

Provides co-worker leadership to others through motivation, team building, and providing feedback.

• Subject to post offer, pre-employment drug screen.
• Subject to a pre-employment criminal background check and pre-employment polygraph.
• Subject to signing a confidentiality agreement.
• As a position directly affecting the safety of others, the employee will be required to comply with all provisions of City of Enid’s substance abuse policy, including random drug and alcohol testing.
• Keyboarding speed 35 wpm.
• English proficiency.

Ensure public safety through professional, accurate, and efficient emergency call taking and dispatch of appropriate emergency service personnel.

• Operate emergency and administrative lines and disseminate calls received.
• Operate state National Crime Information Computer terminal for radio procedure and entry of records into system.
• Question callers to determine their locations, and the nature of their problems in order to determine type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units via radio communication in accordance with established procedures.
• Enter emergency and non-emergency calls into the Computer Aided Dispatch system for dispatch.
• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Scan status charts and computer screens, and contact emergency response field units in order to determine emergency units available for dispatch.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within the city.
• Maintain access to, and security of, highly sensitive materials.
• Maintain confidentiality of records, including but not limited to private health information.
• Complete and release a daily press bulletin.
• Observe alarm registers and scan maps in order to determine whether a specific emergency is in the dispatch service area.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Maintain employee contact log, emergency contact log, on-call log, trespass log, 72 hour parking log, court message log, city complaint file, entry of house, alarm permit file; enter and maintain vehicle impound records; maintain and remove warrant files.
• Assist with training 911 dispatchers.
• Provide assistance to other departments as needed.
• Perform other duties as required.

• The 911 division runs smoothly and efficiently.
• Emergency phone calls are handled with speed, accuracy, and according to policy and procedure.
• Information is entered accurately and efficiently in relevant database.li>
• Effective working relations exist with City personnel.
• New employees are well trained and assisted. Management is appropriately informed.
• Employee understands and adheres to applicable safety policies.
• The City’s professional reputation is maintained.

High school diploma or general education degree (GED) and six months related experience and/or training; or equivalent combination of education and experience.

• 911 Training Program (within 1 year).
• OLETS Certification (within 1 year).

• Telecommunications:
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Public Safety and Security:
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Customer and Personal Service:
  Knowledge of principles and processes for providing customer and personal services.
• English Language:
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Law and Government:
  General job-related knowledge of laws and government regulations, as well as Enid Police Department rules, policies, and procedures.
• Clerical:
  Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Computers:
  Intermediate personal computer skills, including routine database activity, word processing, etc.

• Ability to maintain confidentiality.
• Ability to think quickly and remain calm in crisis situations.
• Handle multiple tasks…