Investment Consultant II - Merrill

Job Description

We are seeking an investment consultant to provide prospects and self-directed investors with financial guidance and assistance, primarily benefiting from our products and services. The role requires compliance with the SAFE Act, including registration, background check, and ongoing good standing. The record is essential for all employees involved in residential loan mortgage originations.

• Deliver financial guidance and assistance to prospects and self-directed investors to deepen existing relationships.
• Educate potential and existing clients about investment products, services, and trading strategies offered by the bank.
• Uncover additional client needs, deepen relationships, and refer clients to business counterparts to achieve performance goals.
• Provide exceptional service by answering general account inquiries.
• Accurately execute and confirm trade orders and a variety of securities transactions initiated by self-directed clients.
• Assist clients with brokerage consumer website usage and navigation.
• Research and resolve client requests.
• Maintain up-to-date knowledge of Merrill products, policies, and services while staying abreast of financial markets and regulations.
• Own the management, research, and communication of resolution to client issues, demonstrating expert knowledge of policies, procedures, and processes.

• Series 7 and 66 certification (or equivalent). If Series 66 is not held, it must be obtained within 90 days.
• Demonstrated passion and interest in financial markets.
• Excellent customer service skills with active listening and empathy.
• Strong analytical and organizational skills.
• Detail-oriented with good follow-up skills.
• Strong interpersonal skills.
• Ability to multi-task in a dynamic environment.
• Basic knowledge of the organization, products, and services.
• Knowledge of financial markets and trading strategies.
• Excellent verbal and written communication skills.
• Proven ability to meet and exceed productivity and performance goals.
• Technologically savvy and quick to learn new systems.
• Adaptable and solution-focused in a fast-paced environment.
• Flexible to work assigned shifts within center hours of operation.
• Strong desire for point of call resolution.
• Focus on client satisfaction.

• Call center experience preferred but not required.
• Previous brokerage experience is a plus.
• 1+ years of financial industry experience.

• Account Management
• Advisory
• Client Experience
• Branding
• Customer and Client Focus
• Oral Communication
• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Issue Management
• Pipeline Management
• Causation Analysis
• Client Management Policies, Procedures, and Guidelines
• Risk Management
• Trading

Shift: 1st shift (United States of America)

Hours per week: 40

Hourly pay range: $26.44 – $36.06, based on experience. Eligible for a formulaic incentive plan with monthly, quarterly, and/or annual opportunities.

This role is benefits-eligible and offers industry-leading benefits, paid time off, and resources to support employee wellness.