SCCS Fraud Investigations & At-Risk Supervision Manager

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.

Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This role supports the SCCS Fraud Investigations and At‑Risk Supervisions team within Platform and Product Controls and Supervision. This candidate is responsible for leading complex fraud investigations and At‑Risk Supervision activities, ensuring timely detection, containment, and resolution of potential fraud, client risk exposure, and supervisory concerns. The role operates at the intersection of fraud detection, investigative rigor, supervisory oversight, and client remediation.

Supervision Manager is accountable for the end‑to‑end lifecycle of fraud and at‑risk cases: including intake, investigation, escalation, supervisory decisioning, client engagement, remediation, and closure while ensuring adherence to firm policies, regulatory requirements, and quality standards.

This position also plays a key role in risk identification and trend analysis, translating investigative insights into actionable control enhancements and influencing upstream fraud prevention strategies. This Supervision Manager collaborates closely with Front Line Units (FLUs), Global Financial Crimes (GFC), SCCS Fraud Control Strategy in Platform Controls, and Enterprise Fraud partners to ensure cohesive and timely resolution of complex scenarios.

Given the supervisory nature of the role, the candidate must demonstrate sound judgment under ambiguity, the ability to operate in a highly regulated environment, and a strong command of supervisory frameworks. This requires active engagement with FSAs, clients, and internal stakeholders to re‑establish trust, resolve issues, and fraud risk. FINRA licensing is required to perform supervisory responsibilities.

• Lead end‑to‑end investigations of suspected or confirmed fraud and At‑Risk client scenarios, ensuring timely, accurate, and well‑documented case resolution.
• Assess transactional activity, account behavior, client interactions, and supporting documentation to determine fraud risk, client impact, and appropriate disposition.
• Manage a complex and high‑risk case portfolio, prioritizing based on severity, exposure, and regulatory timelines while consistently meeting SLAs and quality standards.
• Produce clear, defensible investigative narratives and case documentation to support supervisory decisions, regulatory inquiries, and potential escalation to law enforcement or GFC.
• Recommend and execute appropriate remediation actions, including account restrictions, closures, client reimbursement considerations, and risk containment measures.
• Identify and manage At‑Risk Persons and vulnerable client scenarios, ensuring enhanced supervision and appropriate safeguards are in place.
• Exercise…