Technical Support Engineer

Position Title

Technical Support Engineer / Sr. Technical Support Engineer

Noida (Onsite)

Full Time

Queue Buster (a DPD Technology company) is a dynamic and fast‑growing retail technology leader, revolutionizing the way businesses manage their operations. From sprawling retail chains to compact kiosks and carts, Queue Buster powers over 75,000 merchants across the globe. Our versatile POS solutions cater to diverse business needs, including seamless billing, inventory management, khata (digital ledger), eStore integration, CRM loyalty programs, and detailed reporting.

Serving industries like retail, restaurants, cafes, electronics, FMCG, and more, Queue Buster is committed to empowering businesses of all sizes to operate smarter and more efficiently. At Queue Buster, we champion a culture of collaboration, creativity, and innovation, where teamwork thrives, and flexibility is celebrated.

We are looking for a Technical Support Engineer to provide enterprise‑level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

• Responsible for merchant’s support queries
• Support on email / phone calls / Google Meets to give clients quick answers
• Online meetings with merchants to diagnose software issues, provide product tech demonstration and install and configure merchant’s POS device
• Merchant onboarding and product online training. Ability to work in a 24
  * 7 support environment
• Willing to travel to client side for troubleshooting, if needed

• Bachelor’s degree in computer science or information technology
• Proven work experience of 0-3 years as an application support / technical support role; ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skills