Customer Engagement Representative

Job Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Shift: 8am-5pm PDT
Pay: $20/hr-$24/hr (DOE)

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and handle customer service issues.
• Initiate proactive calls to established accounts to grow sales revenue and develop customer loyalty.
• Assist accounts in researching and purchasing items that are both stocked and non‑stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within the established guidelines.
• Attend weekly sales meetings to stay informed on new products, industry changes, and updates within Animal Health.
• Process orders for assigned territory and monitor back‑order status.
• Gather information regarding assigned territory or accounts and share necessary information with the Territory Manager partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the company.
• Support general queue sales calls.
• Travel requirements are minimal.

Associate’s degree in Veterinary Technology or a bachelor’s degree in an animal health field (or an equivalent agricultural degree) is preferred. One year of experience working in a veterinary clinic or two or more years of progressively responsible experience in an animal‑health call‑center environment is preferred.

• Product knowledge:
  Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Communication:
  Speaks effectively in individual or group situations, including appropriate non‑verbal communications; chooses the best method to present information.
• Customer Service:
  Is customer‑oriented, responsive to customer needs and priorities, and establishes effective working relationships.
• Sense of Urgency:
  Responds quickly to changes in day‑to‑day operations as it relates to department priorities.
• Self‑Motivated:
  Develops work objectives and action plans, establishes realistic priorities, and tracks performance.
• Work Commitment:
  Pursues commitments and action plans until the desired objective is achieved.

Cencora provides compensation, benefits, and resources that enable a highly inclusive culture and support team members in living with purpose. This includes medical, dental, and vision care, along with a comprehensive suite of benefits focused on physical, emotional, financial, and social wellbeing. Benefits also support working families (e.g., backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, paid caregiver leave).

In addition, Cencora offers training programs, professional development resources, mentorship, employee resource groups, volunteer activities, and more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. All matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process. If you wish to request an accommodation while seeking employment, please call  or email