Security Officer

Essential Functions and Responsibilities

• Check identification of all authorized personnel entering the Downstream Casino Resort Construction site.
• Ensure the safety of customers and employees while on premises.
• Apply common sense and professional judgment to carry out written, oral, or diagram instructions.
• Generate daily and weekly reports as assigned by the supervisor.
• Assist patrons and employees and respond to critical situations (medical emergencies, irate patrons, etc.).
• Continuously observe and patrol the casino premises, corridors, bar area, office area and parking lot as directed.
• Complete CPR/First Aid Training Course and any other required training.
• Report violations, acts, or situations detrimental to the best interest of the resort to the Security Supervisor.
• Assist in internal or external investigations conducted by the resort or authorized authorities.
• Maintain confidentiality regarding internal functions of the Security Department and other confidential information.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Adhere to attendance guidelines and regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Assist in other projects as directed.
• Perform any other duties that may be assigned.
• Work nights, weekends and holidays as required.
• Hours are determined by a 24-hour schedule.

• Minimum age: 18 years or older.
• High school diploma or equivalent.
• Applicants with gaming, military, law enforcement, police, or security background will be favorably considered.
• Good observation skills.
• Prior customer service experience preferred.
• Ability to work in an intensive construction environment.
• Valid driving record acceptable to liability insurance carrier.
• Write routine correspondence and speak effectively to public, employees, and customers.
• Interact well with customers and employees and resolve problems/conflicts diplomatically.
• Present a well-groomed and professional appearance.
• Excellent communication skills.
• Read, write, speak, and understand English; respond to visual and oral cues.
• Be approved for and maintain a valid gaming license.
• Employment contingent upon favorable background investigation and drug screening.

• Work with extreme weather conditions.
• Lift up to 80 lbs., squat, stand or bend repeatedly.
• Tolerate secondary smoke, high noise levels, bright lights, and dust.
• Stand, walk, and move through all casino areas.
• Maintain physical stamina and proper mental attitude in a fast-paced casino environment; deal with customers, management, employees, and community members under pressure.

• The Downstream Casino Resort adheres to all applicable resolutions of the Quapaw Nation. Native American Preference policy applies.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.