Service Manager

Job Location:

Enid - Enid, OK 73703
Position Type:
Full Time
Salary Range: $60,000.00 - $70,000.00 Salary
Job Category:
Installation
- Maint
- Repair

• Monitor service technician’s weekly/monthly goals to maintain an appropriate level of professional service and customer/employee satisfaction.
• Coach each service technician to improve their performance and safety and enhance their technical skills.
• Oversee the appearance and organization of the service department, and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership.
• Interact with customers to ensure a positive experience with the service department and the dealership.
• Continue to refine the service department processes to enhance the customers’ experience with the service department, and the dealership.
• Quote repairs to customers in an accurate and timely manner the first time.
• Schedule service work and parts for technicians so they can reasonably achieve both weekly and monthly goals.
• Ensure all work orders are filled out with the required information including hours and serial numbers.
• Follow up on availability of parts ordered.
• Make sure each piece of equipment being repaired has been inspected for other issues using the appropriate Maintenance Inspection Checklist for that equipment.
• Check to ensure all equipment repairs have been tested under difficult operating conditions, and that the problems stated in the work order have been properly repaired.
• Respond promptly to customer needs and manage difficult customer situations.
• Oversee warranty claims, making sure to recover as much as possible of labor and parts.

• Five or more years of engine/equipment diagnosis and repair with a track record of success, preferably in one of the following industries: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
• Must possess a valid driver’s license.
• Must be willing to work a normal 40 hours per week, and longer hours, as required, to meet customer demands.
• Able to lift and handle heavy loads up to 70 lbs.
• Able to work outdoors and indoors in all weather conditions.