Customer Service Apprenticeship

Who we are

Travis Perkins is part of Travis Perkins plc and the UK’s largest supplier of building materials to the building and construction industry. With a network of over 500 branches, we supply thousands of products and materials, including a tool hire service, to trade professionals and self-builders across the nation. We offer a wide range of quality timber, building materials, kitchens, plumbing and heating, landscaping, painting and decorating essentials and tools for the job – we do what matters for the trade.

This is your opportunity to be enrolled on our industry‑leading apprenticeship development scheme, giving you a foundation for a successful career with the largest distributor of building materials in the UK.

During the 30‑month programme you will work while completing bespoke training. You’ll gain a deep understanding of our operations, moving through all areas of a branch and then into management development, equipping you with the skills to lead a team.

You’ll play a pivotal role in the yard, serving and selling to customers on the counter, answering the phone and responding to emails, manning the Benchmarx area or the hire counter, and receiving and storing products – covering it all and earning customer appreciation.

In the first year we teach safety, the builders’ merchant industry, the market and our business strategy. In the second year you learn about leadership style and how to inspire a team.

Your learning is on the job, with time set aside each week for coursework, and there’s no expectation to take work home. A dedicated apprenticeship coach will support you with 1:1 coaching, mentoring and technical and skills training. At the end of your training you will complete an endpoint assessment and, on successful completion, achieve an L2 Apprenticeship in year 1 and an L3 Apprenticeship in year 2.

We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. We provide great training, opportunities for career growth, and a supportive, team‑focused environment where success is celebrated.

• Attractive annual salary
• Performance‑based bonus that rewards your hard work
• Save‑as‑you‑earn & Buy‑as‑you‑earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants and more

Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest.

• Safety conscious – Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this
• Hard working – This job can be demanding and there’s always plenty to do.
• Customer focused – You may not have worked in a customer service role, but you know what good service looks like and how to provide it.
• Team spirited – Be happy to muck in and get your hands dirty and look after one another.
• Adaptable – This apprenticeship will see you move around the operation in a fast‑moving environment.
• Authentic – We have a saying here at Travis Perkins – You be you, it makes us us; so come and let your personality and passion shine through.

• You are over 18 (due to some of the products we sell)
• You’re not currently in any form of education
• You are eligible to work in the UK
• You are brand new to this kind of role
• You are able to drive and have access to your own vehicle

During the programme you may spend time in other branches within your local region. This will require a full UK driving licence and ideally access to a vehicle, as you will be required to travel to different locations.

We’re proud to be an equal‑opportunity employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.