Store Manager, Retail & Store Manager

HB: 00572 Ennis, Texas (Ennis Crossroads)
R301US
Hibbett Retail, Inc.
Hourly
$15.00 - $19.50

Job Title:

Store Manager
Department:
Operation
FLSA Status:
Non-Exempt

Reports To:

District Sales Manager

The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the store's overall operation to ensure efficiency and profitability. The manager enforces, conveys, and upholds the organization's policies, goals, and standards to the sales team in order to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth, represents the company's brand in appearance, attitude, and professionalism, is knowledgeable in each product area, and is passionate about giving outstanding customer service and promoting merchandise in stores.

• Drive store sales and sales goals with a focus on company growth.
• Manage and control the assets of the company by managing the designated store.
• Direct and oversee the entire sales effort in the store; train and mentor store associates in sales strategies and skills.
• Remain consistently acquainted with all aspects of the store including sales statistics, inventory, and expenses that together produce profit.
• Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are met.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation; manage the store's payroll and schedule to achieve labor goals.
• Maintain proper security for the store and partner with Asset Protection to prevent theft and reduce shrink.
• Communicate with the District Sales Manager and keep them informed of inventory movement, driving inventory goals and strategies.
• Provide information and follow through on all marketing and advertising plans and stay aware of customer trends.
• Stay abreast of competition and new ideas, and stay informed on community-related events to take advantage of potential opportunities.
• Deliver extraordinary customer service as highlighted in the customer service manual, including helping customers as they enter the store and assisting multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and inform management of potential fraud risk.

• Manage subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training; oversee overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interview, hire, train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• Bachelor's degree in business or a related field or equivalent experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem-solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.