Front Office Manager

Front Office Manager

Finn Lough Enniskillen, Northern Ireland, United Kingdom

Finn Lough is a distinctive retreat offering immersive guest experiences rooted in place, care, and thoughtful design. From our Forest Bubble Domes to our spa, dining, and activities, we create space for guests to switch off, reconnect, and feel genuinely looked after.

As Front Office Manager, you will oversee the day-to-day running of Reception and Reservations while leading the front office team. The front office is the heartbeat of Finn Lough, where first impressions are formed, expectations are set, and guest experience is shaped long before arrival.

This role suits a hospitality professional with strong leadership skills, sound judgement, and a clear understanding of how great service, systems, and people come together in a live resort environment.

• Oversee daily front desk operations, ensuring smooth arrivals, departures, and guest services
• Manage reservations, payments, and guest correspondence with clarity and care
• Actively manage guest feedback, resolving issues and identifying opportunities to improve service
• Lead, train, and support the front office team to maintain high standards
• Work closely with all departments to ensure a seamless guest journey
• Review and refine front office procedures to improve efficiency and consistency
• Maintain accurate records, reporting, and financial controls

• Salary: €35,000–€45,000 per annum, depending on experience
• Live-in accommodation available
• Meals provided during shifts
• Access to on-site yoga classes
• Staff discounts on accommodation and dining
• Access to staff vehicle if living on site
• Additional staff perks after 6–12 months, including spa access and overnight stays
• Referral bonus scheme

You care deeply about guest experience but also understand the importance of systems, structure, and financial accuracy. You lead by example, communicate clearly, and know how to bring out the best in a team. You are calm under pressure, confident in decision-making, and comfortable improving things as you go.

• A minimum of two years’ experience in a supervisory or management role within front office or reservations
• A genuine passion for hospitality and delivering thoughtful guest experiences
• Strong working knowledge of front office and reservations systems
• An interest in sustainability and responsible tourism
• A proven ability to manage guest satisfaction, team engagement, and operational performance
• Excellent written and verbal communication skills
• Flexibility to work across days, evenings, weekends, and holidays

Resort or multi-outlet experience is essential. Due to our rural location, a driving licence is required.

If you enjoy working somewhere with real character, where no two days are the same and standards matter, this could be a great fit. On-site accommodation is available for relocation.

If this sounds like your kind of role, we would love to hear from you.

• Mid-Senior level

• Other

• Hospitality