Demand Planner & Customer Services

Role Overview

The Demand Planner / Customer Services Support role combines demand planning (approximately 60‑70%) with customer services (30‑40%). The role requires teamwork with internal stakeholders such as the Supply Chain Team, Sales, Customer Service, Logistics, Forecasting, Management, and R&D as well as external Distribution Business Partners. It facilitates forecasting and demand‑planning meetings to align future volume and customer specifications with order demand.

• Develop unconstrained customer demand plans, including planning for product portfolio phase‑in and phase‑out.
• Support product rationalization evaluations.
• Analyze current sales, promotional activities, trend developments, innovations and product introductions.
• Develop supply‑chain and operations scenarios.
• Perform ABC analysis of turnover rate and contribution margin to determine SKU‑level inventory strategy.
• Communicate forecast to production planners and ensure the Supply Chain team receives correct information.
• Facilitate Demand Review bi‑weekly meetings, monthly Sales, Zandbergen and Hughes forecast meetings, and support S&OP, S&OE and Supply Review weekly & monthly meetings.

• Collaborate with Customer Services Specialists to support international order processing.
• Validate pricing, including discounts with the Sales team.
• Organize international shipments with customers and the internal Supply Chain team.
• Provide exceptional customer service covering orders, product details, shipments, billing, returns and credits.

• Minimum 4years of experience in a demand‑planning role; experience in customer services is a plus.
• Experience in a top‑tier consumer products or food & beverage company.
• Excellent analytical and problem‑solving skills.
• Ability to plan and organize, including facilitating forecasting and demand‑planning meetings.
• Bachelor’s degree in Business, Supply Chain or equivalent industry related experience.
• Proficiency with ERP systems, Microsoft Excel, Word, PowerPoint;
  Netsuite experience is an advantage.
• Ability to multitask and collaborate across business channels.
• Excellent communication and presentation skills at all organizational levels and with external partners.
• Proficient in written English; fluency in Dutch highly preferred; additional language skills (German, French) a plus.

Based in Enschede as part of the Supply Chain Team.

Beyond The Plant Protein Company is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

For all U.S. based roles:
Applicants must be authorized to work for a U.S. employer. E‑Verify is used to validate employment eligibility.

This role is not eligible for Visa Sponsorship at this time.